Insights Manager, ASAPP

• The ideal candidate is a self-starter with a strong understanding of customer behavior and a proven ability to leverage advanced analytical techniques to uncover insights at scale
• Are skilled at turning complex datasets into actionable insights and compelling narratives
• Have experience driving meaningful business impact through your analysis
• Are constantly curious and are always looking for new ways to analyze data
• Want to collaborate closely with cross-functional teams to help shape strategy, not just report the numbers
• Can transform ambiguous directives into impactful outcomes
• Bachelor's degree in Computer Science, Statistics, Business, Data Science, Mathematics, or related field; or equivalent work experience
• 4-6 years of experience in data analytics, strategy, consulting or a similar a role
• Demonstrated experience connecting data analysis to business drivers and customer-facing experience presenting these recommendations
• Advanced SQL skills, including the ability to write new queries and interpret existing queries
• Proficiency in creating impactful presentation materials in PowerPoint or Google Slides to communicate insights clearly to executive and cross-functional audiences
• Previous experience defining measurement strategies for complex businesses
• Strong written and verbal communication skills

Desirable

• We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1
• We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are
• If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk
• This is more than a job—it’s a journey
• We are looking for an Insights Manager to join our Strategy & Insights Team to help guide data-driven recommendations that will shape the way that Generative AI will change customer experiences
• Working closely with our Customer Success, Product Teams, and enterprise customers, you will analyze and interpret the interactions consumers have with the world’s largest brands and provide strategic guidance on how to maximize the value of those experiences
• These insights will directly shape the experience customers have with brands and will guide the evolution of our AI products
• The primary responsibilities of the role will include analyzing Generative AI deployments at large enterprises to uncover strategic recommendations, crafting narratives around performance and shaping measurement strategies
• Partner with large enterprises to shape their Generative AI through data-driven insights from their customer interaction data
• Serve as a strategic partner to business stakeholders (Customer Success, Product and Sales) to influence account strategy and product roadmaps
• Analyze how users engage with Generative AI, diagnosing pain points, surfacing opportunities to improve performance and quantifying value delivered
• Synthesize findings into compelling narratives and presentations for both technical and non-technical audiences
• Identify new, creative ways to analyze data at scale
• Define measurement frameworks for new deployments