Senior Technical Specialist, Boulevard
$77-110k
+ A 10% annual bonus and equity
Business management platform for self-care businesses
Be an early applicant
Business management platform for self-care businesses
201-500 employees
Be an early applicant
$77-110k
+ A 10% annual bonus and equity
201-500 employees
Company mission
To empower everyone to look and feel their best – one client, professional, appointment, and business at a time.
Role
Who you are
- This role is ideal for someone who thrives in ambiguity, takes initiative without direction, and enjoys balancing hands-on technical work with broader system-level impact
- Experience: 4+ years in technical support, solutions engineering, or a customer-facing engineering role within a fast-paced Saas environment
- Advanced Technical Expertise: Deep working knowledge of SQL, APIs (REST/cURL/Postman), logs, and debugging methodologies. Strong familiarity with POS systems, payments, or hardware-integrated platforms is highly preferred
- Domain Ownership: Proven experience owning a technical area or system end-to-end, including escalations, documentation, and cross-functional collaboration
- Systems & Strategic Thinking: Ability to identify patterns across incidents, anticipate risk, and drive preventative improvements
- Exceptional Communication: Highly effective at translating complex technical concepts for customers, support teams, and internal stakeholders at all levels
- Autonomy & Judgment: Comfortable making high-impact decisions independently, prioritizing work based on customer impact, risk, and business needs
- Leadership Without Authority: Ability to influence, mentor, and elevate others through expertise, collaboration, and example
What the job involves
- As a Senior Technical Specialist, you’ll operate as a highly autonomous technical leader within Technical Support—owning complex problem spaces, driving cross-functional initiatives, and serving as the go-to expert for specific domains across the platform
- In addition to resolving the most challenging escalations, Senior Technical Specialists proactively identify risks, lead improvement projects, collaborate with R&D, and shape how technical support is delivered at scale
- This is a high-impact role with incredible visibility, supporting key accounts and internal teams
- Your work will directly influence support efficiency, product quality, and long-term customer trust
- You'll own and resolve the most complex and high-impact Tier 3 escalations across hardware, software, APIs, integrations, and platform behavior—often involving multiple systems or teams
- Act as main point of contact for technical guidance on Strategic Accounts
- Serve as a domain owner for one or more technical areas (e.g., payments, hardware, scheduling logic, integrations), acting as the primary escalation point and internal subject matter expert
- Lead deep root cause investigations using SQL, Postman, logs, internal tooling, and scripts—focusing on long-term fixes rather than short-term workarounds
- Partner closely with Engineering, Product, and Integrations to drive resolution of systemic issues, influence technical decisions, and improve platform stability
- Independently identify, scope, and execute technical or process improvement projects that reduce repeat incidents, improve support workflows, or enhance customer experience
- Drive QA and UAT efforts for new features, integrations, and firmware within your domain—providing risk assessments, edge-case validation, and release feedback
- Create and maintain advanced internal and customer-facing documentation, playbooks, and standards that enable Tier 1 and Tier 2 teams to resolve issues more efficiently
- Mentor and support Tier 3 peers, as well as Tier 1 and Tier 2 specialists, through guidance, documentation, and escalation best practices
- Act as a calm, trusted technical presence during critical customer escalations or incidents—helping assess impact, guide communication, and determine next steps
Our take
Boulevard is a business management platform developed to help streamline the operations of appointment-based businesses, particularly spas and hairdressers. Boulevard addresses the challenges of spas and hairdressers by designing software that makes it easier to automate workflows, scheduling, and pricing, helping drive customers through their doors.
The global spa and salon market is projected to reach a market size exceeding $447 billion by 2032. Traditionally, appointment-based businesses have been heavily reliant on paperwork and receptionists, but Boulevard is looking to modernise the industry by helping drive efficiencies, profit, and a better customer experience.
Boulevard is one in a sea of companies offering software to digitise appointment-based businesses. However, the substantial funding it's raised across multiple rounds and a 500% increase inrevenue over three years demonstrates that it has maintained traction in the market as it grows. Its most recent investment is earmarked for growth in major self-care verticals and to fuel AI R&D. To bolster its offering in a competitive marketplace, Boulevard launched Boulevard Capital in 2024, a growth funding platform for businesses that use its booking software.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jul 2025
$80m
SERIES D
Aug 2022
$70m
SERIES C
Total funding: $188m
Company benefits
- Premier Health Benefits - 100% coverage plan options from Blue Shield of CA, Beam, and VSP
- Flexible Vacation & PTO
- Quarterly Bonus - Get rewarded when we reach our revenue targets
- 401k Match
- Boulevard Bucks - Get $200 to experience a Boulevard partner or self-care provider every quarter
- $250 upon signing and $75 monthly for your home workspace
- Fully Remote
Company HQ
Central LA, Los Angeles, CA
Leadership
Matt Danna
(CEO)Started their career with 6 years in Product at DeviantArt, before working at Fullscreen as VP of Product. After brief Product Consultancy roles, they co-founded Boulevard as CEO in February 2016.
Sean Stavropoulos
(CTO)They studied at California Polytechnic before working as a Honeywell Aerospace Systems Engineer and in Engineering at Fullscreen for almost 3 years. They spent a year as a Startup Consultant before co-founding Boulevard with Matt.
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