Customer Onboarding Manager, Recruitee
Benelux
€39-47k
Recruitment management platform
Job no longer available
Recruitment management platform
1-20 employees
Job no longer available
€39-47k
1-20 employees
Company mission
To empower teams with the best tech tools to hire better together.
Role
Who you are
- Experience in Customer Support, Customer Success, or Account Management within a SaaS or tech environment
- Fluency in Dutch with strong English communication skills
- Confidence in engaging with diverse personas such as decision-makers, account owners, end-users, IT teams, and more
- Proven ability to manage multiple onboardings simultaneously while maintaining attention to detail
- Strong interpersonal skills combined with a passion for delivering exceptional customer experiences
- A commercial mindset with the ability to identify growth opportunities for customers
- Empathy and persuasiveness paired with emotional intelligence and business acumen
What the job involves
- As an Onboarding Specialist (Benelux) at Tellent, you will play a pivotal role in ensuring the successful onboarding of our top-tier customers
- Acting as a trusted advisor, you will help them achieve their recruiting and HR goals while delivering an exceptional customer experience
- In this role, you’ll be the first point of contact for customers after the sales process
- You’ll work closely with them to understand their objectives and create a tailored onboarding plan that meets their needs
- Over the course of 10-12 weeks, you’ll guide them through configuring and setting up their workspace, training their teams, and celebrating their go-live milestone
- Once the onboarding phase is complete, you’ll transition the customer to a Customer Success Manager for ongoing collaboration
- Beyond onboarding, you’ll contribute to developing enablement materials, refining processes, and sharing insights with internal teams to continuously enhance customer experience
- Successful candidates are proactive, detail-oriented, and passionate about delivering outstanding customer experiences
- This role offers an exciting opportunity to make a visible impact on both customer experience and company growth
- Lead end-to-end onboarding for new Tellent customers by creating project timelines, managing expectations, providing strategic guidance, offering proactive support, and training customer teams
- Develop a deep understanding of each customer’s goals and design customized onboarding plans to meet their objectives
- Set clear expectations and use persuasive change management techniques to align customer goals with Tellent’s solutions
- Facilitate seamless communication between internal stakeholders to ensure a smooth handover from the Sales team and to the Customer Success team
- Identify potential upsell opportunities for future growth
- Become an expert in Tellent’s software and technical integrations
- Collaborate with product teams by providing valuable customer feedback for future roadmap development
- Continuously optimize onboarding content and processes to enhance efficiency and effectiveness
- During the first 3 months: During your first three months, you’ll focus on mastering all aspects of the onboarding process. You’ll familiarize yourself with workflows, tools, team dynamics, and customer engagement strategies. Working closely with team members, you’ll shadow onboarding calls before taking on your first few customers
- Within 6 months: By the six-month mark, you’ll independently manage multiple client onboardings while continuing to deepen your knowledge of customer needs and industry best practices. You’ll also start contributing to team projects aimed at improving processes and enhancing the onboarding experience
- After 1 year: After a year in the role, you’ll have developed expertise in delivering exceptional onboarding experiences that drive customer satisfaction and success. You’ll have a strong understanding of our customers’ needs and the recruiting/HR landscape. Additionally, you’ll play a key role in shaping the future of the onboarding function by leading impactful projects
Our take
On a mission to make hiring easy, fun, and accessible, Recruitee, now part of Tellent, offers a cloud-based recruitment management system to assist internal HR teams of all sizes. The hiring tool centralises four products onto one platform: employer branding, job promoting, talent sourcing, and applicant tracking.
Recruitee recently combined with Sympa, which offers customisable core HR solutions in the Nordics, hoping that, together, they can provide their individual customers with premium digital HR solution offerings. Through constant evolution, Recruitee’s founders are working towards a goal to create a business valued at over €1 billion in the coming years to achieve Unicorn status.
The tech startup has cut its ties with venture capitalists and is instead self-funded, which it deems to offer more space to focus on product, building a sustainable team, and enabling the agency to make decisions about the company’s direction, paving a unique path for itself.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Sep 2015
$0.2m
SEED
Total funding: $0.2m
Company benefits
- Hybrid work: You decide if and when you want to come to one of our offices.
- Flexible hours: Our employees can choose which working hours are the best for them
- Training budget: Up to €1500 per year for your personal development. You will keep your skills sharp
- Well-being support: Direct, free, and easy access to professional mental health support (provided by OpenUp)
- Equipment: We offer everyone a MacBook, a screen and Apple accessories
- Fitness subscription: We offer everyone a sports card that is acceptable in many fitness facilities.
- Work from anywhere: Take your laptop and work from anywhere (for up to 4 weeks/year)
Company HQ
Negen Straatjes, Amsterdam, Netherlands
Leadership
Perry Oostdam
(Co-Founder)Previously co-founded GeoRun and Quality Technology.
Salary benchmarks
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