Enterprise Customer Success Manager, NexHealth
+ Equity
Patient experience platform
Job no longer available
Patient experience platform
201-500 employees
Job no longer available
+ Equity
201-500 employees
Company mission
To accelerate innovation in healthcare.
Role
Who you are
- 7+ years of experience in Customer Success, Account Management, or a similar client-facing role, preferably within a SaaS or HealthTech environment
- Proven track record of managing large, strategic accounts with a focus on adoption renewals, expansions, and upselling
- Strong consulting skills with the ability to advise customers on how to best leverage technology to meet their business goals
- Expertise in commercial conversations, including negotiating contract renewals and identifying growth opportunities
- Ability to analyze customer data to inform strategies, drive results, and identify areas for improvement
- Excellent communication and relationship-building skills with experience navigating larger enterprises and engaging senior stakeholders such as VPs, CIOs, and Directors of IT
- Demonstrated ability to communicate and collaborate effectively across departments to deliver exceptional customer outcomes
- Ability to operate in a ambiguous and dynamic environment - if you are looking for a cookie cutter Account Manager or CSM role, where everyone lives in their clearly defined swim lanes and only does “their job” - then this role is not for you
What the job involves
- At NexHealth, our Enterprise Account Management team plays a crucial role in managing our largest and most strategic customers. These customers depend on us not only to ensure their satisfaction but also to guide them in maximizing the value of our patient experience platform
- As a member of the Enterprise Account Management team, you will be responsible for developing long-term relationships with key stakeholders, driving renewals, and identifying growth opportunities
- We are passionate about delivering exceptional results by ensuring our clients are fully integrated into our platform, and you will be key to fostering that success
- Serve as the primary point of contact for NexHealth’s enterprise customers, ensuring their satisfaction and success with our platform
- Build and maintain strong relationships with key stakeholders across customer organizations to foster long-term partnerships
- Consult customers on best practices for optimizing NexHealth’s platform and driving measurable outcomes
- Lead the renewal and expansion processes, conducting strategic conversations to ensure contract growth and client retention
- Analyze and utilize customer data to guide consultative conversations and inform decision-making for both the customer and NexHealth
- Collaborate cross-functionally with internal teams such as Product, Sales, and Onboarding to ensure seamless customer experiences and resolve complex issues
- Proactively manage customer health by conducting regular business reviews, identifying potential risks, and developing mitigation strategies
- Solve the customer’s problems, not yours
- When making decisions, think from the perspective of the customer. It’s easy to make decisions that make our lives simpler, but not the customers
- Do the things others are not willing to do
- As a Nexer, always go after the hardest problems. Pursue things at the highest quality. Move at the fastest pace
- Take ownership
- Act like a founder. Own your roles, destinies, mistakes, behavior, and our mission. The buck stops with each of us - no blaming or excuses
- Say what’s on your mind, with positive intent
- Be direct, proactive, transparent, and frequent in your communication
- Default trust
- As a Nexer, you do not have to earn trust, trust is given to you by default. If we by default trust each other, our speed of communication, feedback, information sharing, and overall improvements will be a lot faster
- Think in first principles
- We first identify the problem and then break it down to its fundamentals before diving into solutions. We constantly ask “why” to validate our assumptions
Application process
- You’ll talk with a NexHeath Recruiter
- You’ll talk with the Hiring Manager on a video call
- You’ll talk with Team Members on a video call
- You’ll do a Panel Presentation with a small panel
Our take
The lack of integrated medical records is one of the largest obstacles the healthcare industry faces. Clinics must organize appointments and manage both paper and electronic health records, a process which is time-consuming and error-prone.
NexHealth is setting out to change this by building its own data-sharing highway. The platform enables real-time scheduling of healthcare appointments, care-to-patient communications and digital record management. Not only does this help doctors digitize their practices and provide a better patient experience, but it also means developers at other healthcare companies can use NexHealth’s piping (rather than integrate with hundreds of different electronic health records).
In 2022, NexHealth reached a valuation of over $1B, solidifying its status as a Unicorn, and with the support of numerous investors, the company is poised for further expansion. The recent announcement of a new office in Utah (its largest physical presence), marks an exciting new chapter in NexHealth's journey, offering the chance for more groundbreaking work and the expansion of its team.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Apr 2022
$125m
SERIES C
Jun 2021
$31m
SERIES B
Total funding: $177.2m
Company benefits
- Equity
- Commuter benefits
- 401K
- Full Medical, Dental and Vision
- Unlimited PTO
Company values
- Solve the customer’s problems, not yours: When making decisions, think from the perspective of the customer. It’s easy to make decisions that make our lives simpler, but not the customer's
- Do the things others are not willing to do for our customers: As a Nexer, always go after the hardest problems for our customers. Pursue things at the highest quality. Move at the fastest pace
- Take ownership: Act like a founder. Own your roles, destinies, mistakes, behavior, and our mission. The buck stops with each of us - no blaming or excuses
- Say what’s on your mind, with positive intent: Be direct, proactive, transparent, and frequent in your communication
- Default trust: As a Nexer, you do not have to earn trust, trust is given to you by default. If we by default trust each other, our speed of communication, feedback, information sharing, and overall improvements will be a lot faster
- Think in first principles: We first identify the problem and then break it down to its fundamentals before diving into solutions. We constantly ask “why” to validate our assumptions.
- Live in the details: As a Nexer, you should know all the details about all the things you do. If you’re in the details, you will make high quality decisions
Company HQ
Potrero Hill, San Francisco, CA
Articles
Leadership
Alamin Uddin
(CEO)Studied Biochemistry at the City College of New York.
Waleed Asif
(Co-Founder & CTO)Studied Computer Science at the City College of New York.
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