Staff Quantitative UX Researcher, Lime
$125-215k
Electric bike and scooter rentals
Be an early applicant
Electric bike and scooter rentals
1001+ employees
Be an early applicant
$125-215k
1001+ employees
Company mission
To build a future where transportation is shared, affordable and carbon-free.
Role
Who you are
- We are looking for leaders who have an arsenal of quantitative UXR tools, and who are able to jump in to deliver core tactical studies, as well as identifying and delivering foundational UXR opportunities to drive our business forwards
- We are looking for leaders who are interested in growing the capabilities of our QUXR discipline over the long-term
- Bachelor’s degree in Human-Computer Interaction, Statistics, Psychology, Computer Science, or a related field, or equivalent practical experience
- 5+ years of experience in an applied research setting, or similar
- Experience in programming languages commonly used for data manipulation and computational statistics, and with SQL
- Experience with product research, either in an end-to-end, usability, or generative setting
Desirable
- Master’s degree or Ph.D. in Human-Computer Interaction, Statistics, Psychology, Computer Science, or a related field, or equivalent practical experience
- 7+ years of experience in an applied research setting, or similar
- Deep and practical understanding of probability and statistics, including causal inference
- Expertise in mobile app design & development. Preferred expertise in transportation and / or working with hardware partners and operations partners
- An ability to own and drive the strategy and execution of entire end-to-end research programs
- Track record of research work that has directly impacted product, team, or business direction or strategy
- Experience working in a very dynamic environment
- Detail-oriented, organized, and able to work fully independently
- Strong stakeholder management and peer (eg. PM, DS, ENG, UXD) collaboration skills
- Comfortable teaching others
- Strong oral and written communication skills
What the job involves
- We are seeking an exceptional Staff Quant UX Researcher / Survey specialist to join our Product team
- You will lead research across our iOS / Android Lime Rider app, in addition to contributing to our safety programs, city integrations, monetization strategy, and hardware teams to deliver full service design
- You will be responsible for leading strategic efforts such as: thematic-specific deep dives, defining and executing a continuous service health monitoring program, or developing and supporting post-launch evaluations
- In addition to your IC work, you will be responsible for supporting specific project-based survey needs across software and hardware teams
- Define and measure quantitative UX goals and metrics to assess and monitor service health across the rider experience, as well as post-launch evaluations, in collaboration with XFN partners (eg. PM, DS, ENG, UXD, Brand)
- Identify and frame strategic problems, own the research lifecycle, translate insights to influence both short and long-term product decisions and roadmaps
- Conduct statistical analysis to extract key insights from data and communicate findings in ways accessible to technical and non-technical audiences
- Support product teams across software and hardware to plan, launch, and analyze surveys
- Work closely with XFN partners to demonstrate the value of quantitative user research and guide product direction
- Demonstrate excellent statistical and scientific judgement, producing rigorous results in a fast-paced environment, and setting a high technical standard
Our take
In recent years, electric-powered mobility companies have attracted an extraordinary amount of interest and funding, in part due to rising eco-friendly sentiment, and in part because of the race to "find the next Uber". Lime is one such company, that has rapidly scaled across multiple geographies to be a key player in the fight for market leadership.
Lime, along with its competitors, has had to grapple with regulation in many of its target markets, but nonetheless has steadily increased its footprint. Since its launch, the company has facilitated millions of trips, making it one of the biggest companies of its kind. Interestingly, the CEO has stated that "cars are our true business rivals—not other scooter companies", suggesting that its biggest business challenge will be to get families to give up their second cars.
With a presence that spans an impressive number of regions - most recently Lime has begun operating in Qatar - the company has cemented itself in the micromobility market, and stands to profit from the increasing popularity of these types of services. Across 2022, a substantial increase in ridership enabled Lime to achieve a "full profitable year", with suggestions it will pursue an IPO in the near future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Nov 2021
$523m
CONVERTIBLE
May 2020
$170m
SERIES E
Total funding: $1.5bn
Company values
- Win together: We’re all on this ride, together. We put the company’s interests ahead of our market, and our function. We speak up, ask difficult questions and suggest solutions for the good of all. We compete externally, not internally
- Obsess about our customers: We innovate on behalf of our customers - riders, cities, and operators - and strive to understand them on a local level. We walk in their shoes and seek new ways to delight them
- Prioritize financial discipline: We act as owners. We succeed by making disciplined investments and smart financial choices. We recognize that constraints drive creativity
- Raise the bar: We consistently deliver top results. Yesterday’s wins are tomorrow’s expectations. We are always innovating to achieve the impossible and set a new precedent
- Celebrate our differences: We seek out different perspectives, life experiences, and ideas because diversity makes our work and teams better. We create an inclusive environment where everyone can be themselves
- Build great teams: We develop top talent because they are foundational to Lime's success. We treat every new hire, promotion, and performance conversation as an opportunity to cultivate strong trams
- See clearly, with optimism: We are clear-eyed about our challenges, and know that with planning, team work, and execution, we can tackle anything
- Challenge because we care: We are direct and honest with one another, and seek truth over personal victory. We lead with curiosity and listen with an open mind
- Boldly commit: We encourage debate, but once a decision is made, we commit fully by doing everything we can to achieve our goal
Company HQ
The East Cut, San Francisco, CA
Articles
Leadership
Toby
(Board Advisor)Founder and CEO of ZERO&. Was a Marketing Manager at Pepsi for 6 years before doing an MBA at Berkeley. Moved into consulting and VC for 5 years before starting Lime.
Brad
(Chairman)VP of Business Development at Tencent for 8 years. Managing Partner of a VC firm for 3 years, where he worked with Toby. Has an MBA from Berkeley.
People progressing
Joined in 2018 as a Data Analyst Intern before quickly becoming a Data Analyst. They left the company in 2020 but returned in 2021 as a Software Engineer.
Diversity, Equity & Inclusion at Lime
- Feeling accepted, celebrated, and supported comes standard when you work at Lime. Our Employee Resource Groups bring us together based on shared experiences. They include; lime Able, Parents@lime, Womxn@lime, lime Pride, and more.
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