Customer Success Specialist, Spreetail
EU, Mandarin Speaking
2-5 days a week in office
Full-service omnichannel eCommerce accelerator
Open for applications
Full-service omnichannel eCommerce accelerator
501-1000 employees
Open for applications
2-5 days a week in office
501-1000 employees
Company mission
To propel brands to increase their ecommerce market share across the globe while improving their operational costs.
Role
Who you are
- Experience in strategic operations, outbound/inbound transportation, fulfillment operations
- Communicate fluently in both Mandarin and English (written and spoken) to effectively engage with partners and internal stakeholders
- Collaborate cross-functionally to drive results, ensure alignment, and hold team members accountable for performance
- Proactively identify business opportunities and independently drive initiatives that improve performance and outcomes
- Apply strong attention to detail and analytical skills to interpret data accurately and inform decision-making
- Thrive in a fast-paced environment by staying highly organized, adapting quickly to change, influencing others, and managing multiple priorities effectively
What the job involves
- Spreetail is looking for a detail-oriented and proactive Customer Success Specialist to support our Account Management Team in delivering exceptional customer experiences and driving performance
- In this role, you’ll handle day-to-day operations such as order management, delivery coordination, returns and reships, and maintaining customer data, while also serving as a key point of contact for escalations from platform partners
- Provide day-to-day support to the Account Management Team, helping the team meet individual and collective performance targets
- Support of daily operations: Coordination of delivery dates, Handling of complaints and Return & Reship requests, Maintenance of existing customer relationships and master data, Order entry and order management
- Effective communication and coordination between various internal and external stakeholders to ensure that customer requirements are met
- Act as a point of contact for customer service escalations from key platform service brand partners, ensuring timely and high-quality issue resolution
- Identify process gaps within the team and help develop and implement initiatives to improve service quality continuously
Salary benchmarks
Our take
For many manufacturers, scaling their eCommerce reach and revenue can be costly and complex. Spreetail solves this problem by acting as an end-to-end eCommerce partner for manufacturers.
Spreetail is one of a raft of eCommerce accelerators that have seen impressive growth in recent years. However, its end-to-end nature sets it apart from many of its competitors. The company manages seven fulfilment centres providing next-day delivery, and handles all their clients' customer service and returns needs. Clients can sell across all major platforms including Amazon, Target and Walmart.
Spreetail's impressive in-house ad management and listing optimization offers, combined with its inventory forecasts and focus on quality customer service has served it well. Expanding its delivery reach has been a key aspect of the company's continued success.
Steph
Company Specialist at Welcome to the Jungle
Insights
-45% employee growth in 12 months
Company
Company benefits
- Health Insurance: We pay 100% of your full monthly premium and half the premium for dependents.
- Leadership Development: We provide a wide variety of training sessions and development programs to give you all the tools you need for success.
- Paid Time Off: Salaried employees enjoy untracked PTO & hourly employees earn 20 PTO days per year.
- Work Your Way: We offer a flexible "Work Your Way" policy, empowering you to work where and when you’re most productive.
- Milestone Program: Each year is a new milestone with the opportunity to receive special gifts, Spreetail Swag Store credit, or donate to a nonprofit of your choice.
- Home Office Stipend: Utilize your reimbursement to ensure your home office is well-equipped with the optimal setup.
- Donation Match: From day one of your journey at Spreetail, we match your nonprofit donations dollar-for-dollar to the causes you're passionate about
- Employee Experience: We offer unique, intentional opportunities to build deep relationships and celebrate wins together.
- 401K: We believe in your future and support you in investing in it with a 401k match benefit.
- Community Involvement: Spreetail encourages employees to take time off for volunteer opportunities throughout the year.
- Personal Growth: Whether you're learning a new skill or chasing a personal milestone, we're committed to helping you grow, your way.
- Parental Leave: We grant paid maternity and secondary caregiver leave to employees growing their families.
- Wellness Programs: We invest in your wellness with programs that support your physical, mental, and financial health—so you can thrive in work and in life.
Company HQ
Lincoln, NE
Leadership
Joshua Ketter
(Global CEO)Joshua joined Spreetail in 2020 as CFO, moving into the role of CEO in 2023. Previously, he served as CFO & CSO at ADB INTERESTS.
Mehmetcik Kalay
(CEO - Europe)Prior to joining Spreetail in 2021, Mehmetcik was a General Manager at Borusan Lojistik, a Director and Managing Director at The Abraaj Group and a General Manager for Turkey and Central Asia at Hilti.
Jeff Pedersen
(CFO)Prior to joining Spreetail in 2024, Jeff served as CFO at Saks Fifth Avenue, Andela, Angi, and Handy. He also spent 6 years at Amazon and 9 years at Dell.
Amit Dodeja
(CMO)Prior to joining Spretail in 2024, Amit spent 4 years at Thrasio as a Senior Director of Growth Marketing, VP of Growth Marketing, and GM of Growth. He also served as the COO at Confiant.
Josh Smith
(CTO)Prior to joining Spreetail in 2024, Josh was a VP of Product at Cart.com and Head of Digital Product and Transformation at SLB. He also spent nearly 7 years at Deloitte as an Analytics Consultant, Senior Analytics Consultant, and Analytics Product Director.
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