Customer Care Support Advisor, Live Nation
Entertainment events promoter and producer
Be an early applicant
Entertainment events promoter and producer
1001+ employees
Be an early applicant
1001+ employees
Company mission
Live Nation's mission is to help live music fans more easily and quickly find concert tickets and information about their favourite artists and venues.
Role
Who you are
- Contact Centre customer service experience
- Experience using Microsoft packages including but not limited to outlook, word and excel
- Understand the importance of both internal and external customers
- Excellent written and verbal communication skills
- Excellent time management and organisational skills
- Maintains working relationships to promote a positive and friendly culture
- Demonstrates an understanding of the fan concept
- Displays a high level of focus and demonstrates strong attention to detail
- Displays a good knowledge of grammar and punctuation
- Enthusiastic, confident and able to communicate at all levels
- Ability to work under pressure to meet targets and deadlines
- Ability to analyse and solve problems
What the job involves
- The role of Fan Care Support Advisor will provide an efficient front-line service to fans by resolving problems and queries and utilising appropriate communication methods to ensure new and existing fan loyalty and brand confidence
- Ticketmaster is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management
- The Fan Support Team is responsible for guiding our fans through the entire events process, assisting with queries and requests - before, during and after the show. The team deal with an array of requests from how to purchase tickets all the way through what the fan requires to access the event for all types of events we sell for, comedy, theatre, music, sports and attractions
- Working across multi-functional teams, Service Resolution, Resale, Access, Complaints & social media
- Communicating with fans verbally and electronically via live chat, email and phone
- Resolve fan queries in an efficient and timely manner in line with agreed Key Performance Indicators and Service Level Agreements
- Provide the highest level and quality of fan service at all times ensuring fan confidence
- Make suggestions for service improvement
- Advise and support other members of the fan support team and external departments in relation to event and venue information and fan queries
- Liaise with other departments across the business to ensure adequate knowledge of the business to enhance the service provided to the fan
- Adhere to all company and departmental processes, policies and procedures
- Undertake other duties as required by management
Our take
Live Nation is the world's leading live entertainment company, sitting at the top of the market in live events and ticketing. Formed in 2009, it is a major international company, with key business segments made up of concerts, ticketing, and sponsorship and advertising.
Despite its dominant position in the market, the company saw an 84% drop in revenue during 2020 and the closure of live events. Since then, however, demand has been stronger than ever for their ticket sales. This is a reflection that live events remain a clear priority for consumers and has been further reflected in Live Nation's acquisitions of companies - like Goodlive - that complement and bolster Live Nation's portfolio.
In addition to live events, a key area to watch for Live Nation will be the rise of online concert streaming, like that undertaken by competitors such as Driift. Major festivals such as Glastonbury have trialled online concerts with mixed reviews. If it proves successful, this could be a major new section of the entertainment market and a big potential part of Live Nation's future ventures.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
Company HQ
Barbican, London, UK
Leadership
Michael Rapino
(President and CEO, not founder)They worked for 10 years in various marketing and entertainment capacities at Labatt’s Breweries of Canada. They held several roles at Clear Channel Communications, including President and CEO of Global Music. They were named CEO and President of Live Nation in 2005.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 50 more jobs at Live Nation