Customer Success Team Lead, AB Tasty
Commercial, US
3+ days a week in office
Customer experience optimisation
Be an early applicant
Customer experience optimisation
201-500 employees
Be an early applicant
3+ days a week in office
201-500 employees
Company mission
To help companies optimise every step of a customer's journey.
Role
Who you are
- Proven experience in client-facing SaaS or digital optimization (6+ years managing enterprise accounts), with 2+ years of direct people leadership in high-growth, scaling, or organizational change environments, a track record of driving NRR and retention outcomes across a portfolio, experience building or refining CS processes and playbooks, and familiarity with CS tooling (ChurnZero or equivalent, Gong, CRM) and using data to drive decisions
- Confidence in navigating complex accounts as a resourceful critical thinker and problem-solver with a resilient, solutions-oriented mindset, and a basic understanding of how websites work (HTML, CSS, JavaScript — bonus for React, Vue.js, Server-Side Rendering, SPA, APIs, or SDKs) to bridge the gap between technical and non-technical teams
- Eagerness to continuously learn and adapt in an evolving environment, embracing new products, processes, and team dynamics as we navigate organizational growth and integration
- If you don't meet 100% of these qualifications, tell us why you'd still be a great fit for this role in your application!
What the job involves
- Team Name & Location: The North American Customer organization, based in New York, covering the US and Canada markets
- Team Composition: You will lead a 5–6 person Customer Success team spanning the US and India, reporting to the Head of Customer Success, North America, and collaborating closely with KAMs, Sales, Product, Marketing, and Support teams
- Role Overview: As Team Lead, Customer Success - Commercial, you lead and develop a team of Commercial CSMs while managing a reduced portfolio of customers, driving retention, satisfaction, and scalable growth across the Commercial segment
- Tech Stack & Tools: Collaboration tools include Slack, Jira, and Confluence; CS and analytics tools include ChurnZero, Gong, and PowerBI
- Additional Information: Occasional travel to client meetings may be required
- Make a Real Impact: Directly influence our success and contribute to the company's growth
- Ownership & Autonomy: We believe in trust—no micromanagement, just the freedom to excel
- International Culture: Collaborate with a diverse, global team across 8 countries
- Career Development: We offer vast opportunities for professional growth, education, and upward mobility
- Flexible Work: Enjoy a balanced schedule with up to 3 days of remote work per week
Application process
- Step 1: Discovery interview with our Talent Acquisition Specialist
- Step 2: Hiring Manager interview with our Head of Customer Success, North America
- Step 3: Case study presentation with a team member
- Step 4: Final meeting with peers from the broader Customer Success team
Our take
Enterprises have to move and adapt quickly to keep their customers happy, but this isn't always easy. AB Tasty uses embedded AI and automation to help large-scale companies deliver best-in-class customer experiences.
AB Tasty serves a wide range of companies, but focuses largely on e-commerce, travel platforms and fashion retail websites. Their technology easily integrates into any website, and this ease-of-use is a big draw for enterprises. The company now serves around 900 clients, including Cartier, Disney and USA Today. This roster, along with AB Tasty's impressive funding success, is a clear indicator that the company is performing well.
AB Tasty has successfully expanded into the US, with revenue there growing by 480% in just two years. The company merged with competitor VWO in 2026 and now serves more than 4000 customers across Europe and the US.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2020
$40m
SERIES C
May 2017
$17m
SERIES B
Total funding: $64.1m
Company benefits
- Huge impact. AB Tasty is only as great as our team. By directly developing the publicly accessible SaaS platform used by all our clients, you’ll have a direct impact on the company’s success
- The opportunity to unleash your creativity. You’ll be free to contribute to the processes, the tools and the organisation of the team, according the agile principles
- No micromanaging. Be the owner of your effort - you’ll be one of the team and fully trusted to take responsibility for your tasks. You’ll have every incentive to make a real impact
- International reach. Our audience is wildly international, and our team is too. Although our HQ is located in France, our company language is English
- Continuous education. We offer many opportunities for each employee to learn and grow from a mix of professional and non professional topics
- Unique career opportunity. By joining a fast-growing company that’s making waves in the tech industry, you’ll have a wonderful chance to enhance your learning and advance in your career faster than you ever thought possible
- Lots. Of. Fun. Our incredible magic makers organize awesome events, such as team games, drinks, yoga classes and parties
- Remote working, flexible schedule. This isn’t a “clock in, clock out” company. We care about your productivity, not tracking every minute you’re on site. It’s up to you to always be responsible for your work, no matter where you are or what schedule you’re keeping
- Time for yourself. After a year within AB Tasty, we offer you a day off during which we simply ask you to think about your career expectations with us. It's not always easy to find time for introspection and to envision what path can lead us to a happy career so we offer a Retreat Day as an opportunity to reflect on that. We not only aim to succeed, but also to make you succeed
Company HQ
Sainte-Avoye, Paris, France
Leadership
Alix de Sagazan
(Co-CEO)Previously worked as a Product Manager at Adlink Media, and as SEM and Affiliate Manager at Keyade.
Rémi Aubert
(Co-CEO)Previously worked as an SEO Manager at Twenga, and was an SEM and Affiliate Manager at Keyade.
Salary benchmarks
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