Senior Product Designer, Ro
Patient Experience
$164.9-198k
+ Equity
Telehealth primary care platform
Posted today
Telehealth primary care platform
501-1000 employees
Posted today
$164.9-198k
+ Equity
501-1000 employees
Company mission
To help patients achieve health goals by delivering the most convenient and effective care possible.
Role
Who you are
- 5+ years of experience shipping high impact and successful digital products across mobile and web at consumer-facing/focused products and brands
- Ability to learn quickly and design effectively within a complex, regulated, and interconnected ecosystem
- Experienced in working in a rapid release environment that partners closely with product managers, engineering, and data
- Strong collaboration and communication skills, especially when navigating technical constraints with product and engineering partners
- Comfort with shifting priorities as the product and patient landscape evolves
- Design maturity in setting UX vision and explaining rationale behind design decisions with a strong problem orientation
- Systems thinking, UX and visual design skillsAn appreciation for both the polish of micro-interactions and the momentum of major platform-level improvements
- A track record of driving impact through designing of features and epics successfully, as evidenced by an up-to-date portfolio or collection of work
- A pattern of curiosity, skill development, and increases in scope over time
What the job involves
- We are looking for a Senior Product Designer to join a team working on patient-facing surfaces, responsible for pioneering the way people access medication and understand their progression towards their health goals
- You’ll work side-by-side with other designers as well as product management, engineering, and clinical teams to design experiences of significant scope, complexity, and creative vision
- As we head into the end of the year, we’re focused on designing for scale—elevating both our systems and experiences
- We're looking for designers who can thrive in a dynamic environment, get equally excited by small improvements and large strategic swings, and learn quickly in a complex, evolving ecosystem
- Ideal candidates are flexible in the face of shifting priorities, understand and navigate technical complexities in close partnership with product and engineering, and deeply value both the craft and magic of interaction design
- We are a passionate group of designers who are empowered to make impactful decisions, owning all aspects of the design process across multiple surfaces
- You’ll grow as our mission advances and our experiences become more sophisticated
- This is an exciting opportunity to join a late-stage organization in a category ripe with limitless possibilities, a leadership team that fights for the patient, and a team that is excited to welcome a new design partner
- Our organizational structure empowers designers to think holistically, not just in narrow, feature-specific lanes
- Here, your voice will not only be heard—it will be expected
- You won’t just be included; you’ll be fundamental
- Own every aspect of the product design process from facilitating user research, creating UX concepts and visual design explorations that solve jobs to be done, designing user stories, all the way through to product release
- Develop a deep understanding of our users and their needs through qualitative and quantitative studies
- Partner with your Design Manager, Product, Engineering, and Clinical to distill complex scopes into manageable deliverables, experiments, and releases
- Make informed decisions that balance business goals, patient insights, and product requirements into world-class experiences that are as enjoyable to use as they are impactful
- Incorporate data and feedback from our users and stakeholders across the organization to iterate on designs
- Leverage, improve, and elevate our visual language and design system
- Maintain our high-standard for UX and visual design excellence
- Advocate on behalf of our patients, visually and verbally to help galvanize the organization through patient-centric thinking
Our take
Ro is a healthcare startup that connects patients directly to physicians, nurses, and pharmacists. The founders of Ro established the company because they felt that health insurance wasn’t working as it should, as the pooled cost of expensive treatments means that the price of individual doctor visits is inflated.
Ro’s primary care platform powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. Instead of having to travel to a doctor’s office, Ro customers can access a video conference with a physician on-demand, from the comfort of their own home.
In order to tap into the global medical market, which is worth over $4 trillion, Ro raised $150 million at a valuation of $7 billion in 2022. It has expanded to more health areas, such as skincare and mental health, and launched an online pharmacy. Despite this, a substantial number of layoffs in spring 2022 indicated that Ro's accelerated growth had caused problems with its internal organization. Having now narrowed its focus and spending more on less, Ro has streamlined its operations and looks to continue on a steady upward trajectory.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2022
$150m
LATE VC
Mar 2021
$500m
SERIES D
Total funding: $1.0bn
Company benefits
- Medical, dental, and vision membership
- Equity for all team members
- Flexible time off
- Paid parental leave, and flexible work arrangement
- Well-stocked office with snacks and bi-weekly free lunches
- Gym, learning, and development stipends
Company HQ
Chelsea, New York, NY
Leadership
Zachariah Reitano
(Co-Founder)Previously a Teacher at General Assembly and co-founder of Shout Inc., in 2013. They are now an Entrepreneur in Residence at Prehype.
Saman Rahmanian
(Co-Founder & Chief Product Officer)Previously a Senior Art Director at Crispin Porter + Bogusky and founder of Tischen in 2010. They were also a Partner at Prehype and founder of Managed by Q.
Rob Schutz
(Co-Founder & Board Member)Founder of Snagged.com. Experienced as a Senior Consultant at CGI specializing in healthcare, they also served as Director of US Marketing and USer Acqusition at kgb and as VP of Growth at BARK.
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