Solutions Consultant, Deliverect
More information about location
3 days a week in office
Food delivery & order management platform
Posted today
Food delivery & order management platform
201-500 employees
Posted today
More information about location
3 days a week in office
201-500 employees
Company mission
To be the backbone of on-demand food and help businesses to connect with their customers, whilst helping them to thrive online.
Role
Who you are
- Fluency in English is required & any additional languages are a plus
- 3+ years of client-facing experience managing complex, multi-phased technical implementations or project lifecycles within a fast-paced SaaS environment
- 4+ years of hands-on experience working directly within a technical scope (REST APIs, webhooks, integration architectures, and developer documentation)
- Deep API & Integration Literacy: Proven ability to read, navigate, and architect solutions using complex API documentation, REST APIs, webhooks, middleware systems, and token authentication
- Executive-Level Communication: Superior verbal and written communication skills with comfort presenting to and influencing C-suite stakeholders and non-technical business leaders
- Systems & Troubleshooting Aptitude: Systematic approach to evaluating end-to-end data flows combined with a root-cause troubleshooting mindset
- Automation & Tooling Experience: Proficiency with Python and Google Apps Scripts, alongside hands-on experience using API testing tools like Postman or Bruno
- Technical Analytics: Experience leveraging data and monitoring tools such as Looker, BigQuery, or Grafana to analyze system health and performance metrics
What the job involves
- The Implementation & Consultation team at Deliverect is a dedicated group of seasoned professionals committed to driving unparalleled success for enterprise businesses
- Leveraging a deep understanding of large-scale needs, we craft seamless technical integration plans that streamline processes, reduce errors, and elevate operational efficiency, directly contributing to our clients' ambitious business goals
- Our holistic approach encompasses expert project management, technical proficiency, and continuous improvement, ensuring quality and mitigating risks
- We collaborate closely with customers to tailor our services to their unique requirements, providing ongoing support and customization to maximize their platform benefits and achieve significant gains in customer satisfaction and ROI
- As a Solutions Consultant at Deliverect, you will play a pivotal role in driving company growth by providing strategic guidance and technical expertise to our Enterprise clientele
- Acting as both a technical authority and a trusted business partner, you will bridge the gap between complex developer ecosystems and business operations while navigating high-stakes environments to design adoption paths that directly shape our product roadmap and long-term customer success
- Analyze complex enterprise customer workflows, translate technical requirements into scalable implementations, and lead deep-dive technical alignment sessions
- Guide clients beyond basic setup by recommending best ways of working, operational best practices, and optimized integration architectures tailored to business needs
- Act as the primary technical advisor to technical leads and C-suite executives, articulating complex concepts clearly across multi-phased projects
- Partner with Product Managers and Engineering teams to share structured Voice of Customer (VOC) feedback, identify product gaps, and influence platform roadmaps
- Establish structure in ambiguous, high-pressure environments by prioritizing critical initiatives and resolving shifting requirements with agility
- Guide clients through the full onboarding and adoption lifecycle by executing end-to-end (E2E) systems testing, delivering tailored training programs, and ensuring seamless deployments
- Apply systems thinking and root-cause analysis to troubleshoot complex integration, middleware, and API challenges to resolution
- Document and escalate platform bugs, optimize team implementation frameworks, and mentor team members to foster technical excellence
Our take
Restaurants typically work with a number of suppliers, but this can be hard to manage with antiquated and fragmented systems. Deliverect provides a way for companies to integrate online orders into their POS, streamlining the disparate aspects of food service and delivery onto one single platform.
Deliverect has over 10,000 customers, from household name like KFC and Taco Bell to younger restaurant chains like Dishoom. As one of many trying to capitalize on the rise in online food delivery, competition is hot. However, Deliverect has responded to this by constantly evolving and exploring migration into other sectors of hospitality.
This evolution has seen Deliverect invest in enhancing its services with more physical point of sale terminals and third-party service providers, as well as expanding into in-store management. It also acquired ChatFood, a leader in social media ordering, to solidify its already strong position and more recently, integrated with Uber Direct in Ireland to significantly expand its reach.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jan 2022
$150m
SERIES D
Apr 2021
$65m
SERIES C
Total funding: $238.2m
Company HQ
Theater District, New York, NY
Leadership
Zhong Xu
(Co-Founder & CEO)Previously founded XudoX IT solutions and POSIOS, and acted here as CEO. Previous experience as Global Director of Hospitality for Lightspeed HQ, Senior Software Engineer for EVS Broadcast Equipment, and Technical Sales and Software Engineer for Siruna.
Jan Hollez
(Co-Founder & CTO)Previously co-founded POSIOS and has experience as Director of Hospitality Technology for Lightspeed POS, Technical Leader for EVS Instant Tapeless Technology, Software Engineer, Architect and Analyst for Siruna and has done Research for IBBT, INTEC and IBCN.
Jelte Vrijhoef
(Co-Founder & CPO)Previously co-founded BonChef.nl and is an Owner of Codejongens and Vrijhoef Holding. Has served as Senior Software Architect for Regi Star and InterWord, and as Technology Advisor for Virtual Guard.
Jérôme Laredo
(Co-Founder & President)Previously served as a Venture Partner and Advisor for LYS Energy Solutions, Senior Vice President of EMEA & Asia for Lightspeed HQ, Venture Partner for AccelerAsia, Regional Director of South East Asia for Sitecore, CEO of Asia Pacific for Atex and Sales Director of Europe for Nstein Technologies.
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