Program Manager, Sprinklr
More information about location
AI-native platform for Unified Customer Experience Management
Be an early applicant
AI-native platform for Unified Customer Experience Management
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
To empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Role
Who you are
- This is an exciting opportunity for an analytical thinker with excellent problem-solving skills and a passion for driving business performance
- Proven experience as a strategy consultant/management consultant/ Program Manager or similar role, in a fast-paced and dynamic industry
- Strong analytical and critical thinking skills, with the ability to analyze complex data, identify patterns, and draw meaningful insights
- Excellent research and problem-solving abilities, with a detail-oriented approach
- Advanced proficiency in Microsoft Excel, PowerPoint, and other analytical tools
- Hands-on experience with financial/capacity/business case modelling
- Experience with Visualization tools such as Power BI/ Tableau is a plus
- Exceptional communication and presentation skills, with the ability to effectively convey complex information to diverse stakeholders
- Strong interpersonal skills, with the ability to collaborate and build relationships at all levels of the organization
- Ability to work independently and manage multiple projects simultaneously while meeting deadlines
- Certification of any kind for Project Management (Prince2, PMP, SCRUM etc.)
What the job involves
- We are a centralized team supporting cross functional initiatives under the Global Services and Support organization
- As part of the team, this role is responsible for providing data driven insights, driving transformation projects and supporting the business operations with churning quick analyses, driving communications and managing stakeholders
- As a Program Manager, you will play a crucial role in supporting the development and execution of our company's strategic initiatives
- You will work closely with cross-functional teams and senior leadership to drive strategic initiative and business excellence programs
- Business Partnership: Own stakeholder relationships regarding capacity, cost, utilization, project management, reporting and analytics. Partner with senior leadership team members to provide data driven decisions using analytical skills and business acumen
- Strategic Planning and Execution: Collaborate with senior leaders and cross-functional teams to define and refine the company's strategic priorities
- Business Acumen and Structured Thinking: Develop and maintain a deep understanding of our business model, products/services, and target market segments. Identify areas for improvement, potential risks, and opportunities. Demonstrate structured thinking in approach when solving business problems
- Data insights and analysis: Develop Hypothesis, churn quick analysis and summarize insights in a crisp manner. Present the insights to members of the senior leadership team to drive better outcomes
- Performance Tracking and Reporting: Establish key performance indicators (KPIs) to measure the success and impact of strategic initiatives. Monitor and track performance metrics, providing regular reports and analysis to senior management
- Communication: Prepare and review visualizations from data to promote internal understanding. Clearly articulate insights. Assist in the development of executive-level presentations, summarizing strategic findings and recommendations
Salary benchmarks
Our take
Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.
There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonalds, Marriott and more.
The company has also garnered enormous investments over the last decade, and is now valued at $1.3B. With over 1,000 enterprises globally, including over 50% of the Fortune 100, the company is poised well to continue with its established success.
Steph
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2020
$150m
CONVERTIBLE
Sep 2020
$200m
GROWTH EQUITY VC
Total funding: $578.5m
Company HQ
Hell's Kitchen, New York, NY
Leadership
Rory Read
(CEO & President)Previously, Rory was CEO of Vonage/Ericsson. Prior to that, he spent 5 years at Dell in various roles, including COO and EVP Chief Integration Officer.
Anthony Coletta
(CFO)Prior to joining Sprinklr in 2025, Anthony spent 18 years at SAP, joining in 2006 as a Senior Controller of Field Organisation & Global Functions before working his way up to the role of Chief Investor Relations Officer.
Amitabh Misra
(CTO)Amitabh previously served as the VP of Engineering, Experience Cloud at Adobe and as the CTO, Chief Architect and Head of Engineering at Snapdeal. He also Founded GoFro where he served as the CEO for 3 years.
Arun Pattabhiraman
(CMO)Previously, Arun was an Advisor at ThoughtSpot, a CGO at Freshworks, and CMO at Hotstar. He also spent nearly 7 years at InMobi in various roles, including Director of Product Marketing and CMO.
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