User Researcher, Wayfair
More information about location
3 days a week in office
A global online homeware marketplace
Posted today
A global online homeware marketplace
1001+ employees
Posted today
More information about location
3 days a week in office
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- Professional experience - approx. 3+ years of professional experience in research, with at least 2+ years of user research experience specifically
- Bachelor’s degree - in Human Factors, Experimental/Cognitive Psychology, HCI, or related field
- Mixed methods research experience - you will scope and execute on qualitative and/or quantitative research plans, selecting the appropriate methodology to answer key product and research questions
- Recruitment experience - you will work closely with Research Operations to define & handle UXR study recruitment needs, logistics, scheduling, and incentives
- Analysis and storytelling skills - you will need to clearly synthesize and present UXR insights to key stakeholders with actionable takeaways
- Collaboration skills - you will collaborate across functions such as Product Design, Content Strategy, Product Management, Analytics, Engineering and more
- Proficiency in research and design tools - such as Qualtrics, Userzoom/Usertesting, Optimal Workshop, Reduct, Full Story, Resonate, Figma and Miro
- Product centric mindset – your research will be focused on the digital CX and helping product and design to discover and deliver on new opportunities
- Design thinking experience - you will likely run and participate in ideation sessions and design sprints. We want to hear your ideas and see you build on other’s ideas
What the job involves
- As a User Researcher on the Customer Tech team, you will be empowered to plan and run research projects end-to-end, including defining clear problem statements, framing project goals and ingoing research assumptions and questions, scoping and selecting the appropriate methods and tools
- Supporting in recruitment, running/facilitating research activities, analyzing and synthesizing data, sharing and socializing findings, etc. Ultimately, you will influence and persuade cross-functional leaders and more senior partners to act on your findings
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Company HQ
Prudential / St. Botolph, Boston, MA
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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