Senior Credit Controller, GetAgent
£36k
3 days a week in office
Estate agent comparison platform
Open for applications
Estate agent comparison platform
21-100 employees
Open for applications
£36k
3 days a week in office
21-100 employees
Company mission
To revolutionise the way homeowners find the best estate agent.
Role
Who you are
- Experience and confidence resolving escalated issues / disputes with clients over the phone
- Experience working with ongoing B2B accounts, with a focus on building and strengthening relationships
- Ability to build rapport
- Resilience
- Ability to gather necessary information and context to support with decision making - presenting cases in a logical manner
- Good negotiation skills
- Excellent written and numerical skills
- Ability to think on your feet and respond to problems
- Active listening skills: To understand customer concerns and find appropriate solutions
- Professional and empathetic approach
What the job involves
- As a Senior Credit Controller at GetAgent, you will be the go-to expert for escalated invoice disputes and complaints from our partner agents
- Your role is crucial in protecting revenue, maintaining strong partner relationships and shaping the way we handle escalations
- You’ll investigate complex issues, resolve disputes and proactively identify ways to prevent future problems, all while supporting the wider Credit Control and operations teams
- Serve as a dedicated point of contact for escalated credit control complaints, ensuring partners feel heard and valued
- Investigate complex cases, analyse account histories and determine appropriate resolutions
- Handle complaints verbally and in writing, maintaining clarity, accuracy and compliance with internal communication principles
- Recommend appropriate further action, including write-offs, concessions, or legal escalation, when necessary
- Identify recurring issues and propose process improvements to reduce future escalations and risk
- Provide insight and feedback to leadership on trends, risk areas and partner experience
- Mentor and coach Credit Controllers on complaint handling and best practices, raising standards across the team
- Lead by example, demonstrating professionalism, empathy, and excellent service at all times
Salary benchmarks
Our take
GetAgent analyses thousands of property listings to create estate agent comparison rankings based on sales performance, time taken to sell, and price achieved relative to the original asking price. Homeowners looking to sell use this information to help them choose the best estate agent and maximise the sale value of their homes.
GetAgent also provides agents with leads that they only pay for if the introduction turns into a sale, with thousands of estate agents making use of the platform. Altogether, the sales of over £100 billion worth of property have been associated with the platform, through hundreds of thousands of homeowner users.
The data GetAgent uses to create performance comparisons originates from the research the company had conducted itself on the real estate industry, the results of which it makes publicly available. This transparency, and the wider work of the platform, aim to contribute to improving the competitiveness of the estate agency market in an alternative way to other market players.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Mar 2019
$3.1m
SEED
Oct 2015
$0.5m
SEED
Total funding: $3.5m
Company benefits
- Dog-friendly office
- Regular Social Events
- Free Snacks & Drinks
- Wellbeing Allowance
- Hybrid-working
- Private Medical Insurance
Company values
- We do right by people - We are passionate about the experience of our customers and colleagues
- We strive to improve - We challenge the status quo, learn from our mistakes and strive to enhance our individual skills
- We are data driven - We facilitate good decisions with data and are open to being proven wrong
Company HQ
London, UK
Leadership
Colby Short
(Co-Founder & CEO)Formerly Scandinavia Sales Manager of SMG Worldwide, and Managing Director of Stevenson Cartwright.
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