Senior User Experience Researcher, JustGiving
JustGiving
Online fundraising platform
Job no longer available
Online fundraising platform
101-200 employees
Job no longer available
101-200 employees
Company mission
To help people raise money for the charities and people they care about the most, and enable charities to receive donations from anywhere in the world.
Role
Who you are
- We are looking for someone who is self-motivated, detail-oriented, and able to work efficiently and effectively with cross-functional teams
- Strong communication skills and enthusiasm for working closely with stakeholders are essential, as you will play a key role in shaping the future of Blackbaud products
- 5+ years of demonstrable experience in User Research
- Familiarity with a wide variety of qualitative research methods
- Familiarity with inferential statistics and quantitative research methods
- Excellent communication, presentation, and writing skills
- A proven track record of successful partnership with product managers, designers, analytics, engineers, and other business partners
- Demonstrable case studies of existing research work which show end-to-end research which showcase design solutions or strategic user understanding across either/both web and mobile experiences
What the job involves
- We are looking for a Senior User Researcher to help us empower giving across the world, through gaining deep understanding of a diverse audience, which spans enterprise-level non-profits, small charities, individual fundraisers and donors
- Ou will work closely with designers, product managers, and various stakeholders to conduct both strategic and tactical research studies
- Your research will help empower our teams to make well thought out, insight-driven design decisions
- In this role, you will be responsible for planning, leading, and collaborating on high-profile research projects to drive strategy, exploration, and understanding
- Plan and lead research projects end-to-end
- Conduct research using a wide range of strategic and tactical approaches
- Package actionable insights into assets for partners to leverage
- Communicate insights through storytelling, tailoring findings to suit the audience
- Help teams to identify research topics and plan studies for both strategic and tactical purposes
- Be an advocate for research, highlighting and documenting the impact of research throughout the larger organization
Our take
JustGiving is the world’s leading online giving platform, helping individuals, charities and companies organise impactful campaigns to raise funds for a cause they care about. Since launching in 2000, JustGiving has helped to raise over £6 billion for good causes globally - managing almost 200 million donations from more than 180 countries.
The company makes money through the voluntary contribution of donors, having scrapped its UK platform fee in 2019, and most of the funds are invested in product development. In fact, the company has maintained its leading position mainly through continued innovation and platform upgrades; such as using behavioural science to redesign the platform's interface, and its most recent integration of generative AI.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-5% employee growth in 12 months
Company
Company benefits
- Private pension scheme
- Flexible working
- GymPass membership
- Cycle to work scheme
- Volunteer for vacation - You can earn up to 3 extra vacation days by helping charities and local causes of your choice.
- 25 days holiday (excl. bank holidays)
- Work from home opportunities
- Health insurance
Company HQ
Waterloo, London, UK
Articles
Leadership
Mike Gianoni
(CEO (Blackbaud), not founder)CEO of Blackbaud, the company that bought JustGiving in 2017.
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