Manager of Employee Relations and Leave, Studs
$100-125k
3 days a week in office (Broadway, NY)
A fresh take on ear piercing and earrings
Be an early applicant
A fresh take on ear piercing and earrings
201-500 employees
Be an early applicant
$100-125k
3 days a week in office (Broadway, NY)
201-500 employees
Company mission
To become the most trusted national authority in Earscaping®.
Role
Who you are
- 4 to 6 years in human resources with direct ownership of leave and accommodation administration
- Hands-on experience running the interactive process and managing leave cases end to end
- Strong systems fluency, including HRIS administration and case or ticket management platforms
- Experience with ADP strongly preferred, and the ability to own configuration in a defined scope
- Multi-state experience, including familiarity with state leave programs
- Working knowledge of benefits administration, including continuation and COBRA
- Exceptional documentation discipline and follow through on cases that span weeks or months
- Able to handle sensitive medical and personal information with discretion
- Comfortable supporting complex matters led by someone else rather than owning every decision
- Based in New York City and able to work onsite three days per week
What the job involves
- Own leave of absence administration end to end, including eligibility, notices, tracking, and return to work
- Run the interactive process for accommodation requests and document each step as it happens
- Coordinate work and scheduling restrictions with Regional and Studio Managers so that coverage plans reflect them
- Serve as the employee point of contact throughout, maintaining confidentiality on medical information
- Escalate accommodation and leave questions with legal exposure to the SVP, People and outside counsel
- Own the employee relations case system: intake, routing, status, ownership, and closure
- Manage the People Service Center ticket queue against defined response and resolution standards
- Maintain documentation completeness on every case, and flag files that are not ready for a decision
- Track corrective action across regions and surface where similar situations are being handled differently
- Report case volume, type, severity, and trend to the SVP, People on a set cadence
- Prepare investigation and termination materials for the SVP, People, including timelines and document sets
- Schedule and coordinate meetings, notifications, and follow up actions on active matters
- Execute the system and record changes that follow a decision, including separations in ADP
- Maintain the employee relations playbook and escalation criteria as they are updated
- Serve as the day to day contact with our benefits broker on employee questions and issues
- Support enrollment, qualifying life events, and open enrollment execution
- Coordinate benefits continuation and COBRA for employees on leave or separating
- Reconcile benefits deductions with Payroll before each cycle closes
- Own a defined lane of ADP changes, including leave status, restrictions, and separation records
- Serve as trained backup for core People Operations processing during absence or peak volume
- Keep data consistent between the case system, the ticket queue, and ADP
- Contribute to process improvement where administration is slow, manual, or error prone
Our take
Conscious consumption and the influence of social media advertising have ushered in a new era of Direct-to-Consumer (D2C) brands targeting mindful millennials and Gen-Z customers. Among these brands, Studs has seized the opportunity, focusing on the ear-piercing market.
Studs does not merely provide ear-piercing services; it is crafting an entire experience for its customers. The company's leadership firmly believes that customers are increasingly using earrings to celebrate self-expression and mark significant milestones in their lives. Studs aims to build a brand that resonates with these precious moments, offering a unique approach to jewelry.
To achieve its vision, the company has embarked on a national expansion of its physical retail locations, now sporting 26 locations across the US with plans for more.. And with famous customers like Emma Chamberlain, Dixie D'Amelio and Rosalía, the company is truly on its way to cementing its place as a leader in the world of piercing.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
96% employee growth in 12 months
Company
Funding (2 rounds)
Oct 2021
$20m
SERIES B
Nov 2019
$3m
SEED
Total funding: $23m
Company benefits
- Health & Wellness: A comprehensive benefits package that includes premium medical, dental, and vision coverage; 401k; life insurance; and lifestyle reimbursement.
- Paid Family Leave: Three months of paid family leave for all full-time corporate and retail employees (biological, adoptive, and foster parents are all eligible)
- Flexible Schedule: Ample paid time off plus a paid sabbatical after your first four years
- Transparency: Employees are given the information and context they need to succeed via feedback forums like Town Halls, AMAs, and weekly one-on-one’s
- Growth & Development: Trainings, performance reviews, and ongoing coaching to help you continuously grow professionally
- Studs Discounts: Discounts on piercings and products (we’ve got your friends and family covered too!)
Company HQ
Bowery, New York, NY
Leadership
Anna Harman
(Co-Founder & CEO)Prior to Studs, they were acting Chief Customer Officer at Jetblack. Also worked as Head of Operations at Fitz, a wardrobe tech company, and was COO of Research Analytics at Bridgewater Associates.
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