Customer Success Engineer, SerpApi

Salary not provided

Profit share

Junior, Mid and Senior level

Austin

Remote from Canada, US

Google search results API solutions

Job no longer available

Google search results API solutions

21-100 employees

B2BEnterpriseBig dataSaaSAPIData Integration

Job no longer available

Salary not provided

Profit share

Junior, Mid and Senior level

Austin

Remote from Canada, US

21-100 employees

B2BEnterpriseBig dataSaaSAPIData Integration

Company mission

To makes search engine results data actionable across multiple industries.

Job

Company

Role

Who you are

Ability to take initiative
Customer facing experience
Good communication skills
Knowledge of Ruby, JavaScript or Python

Desirable

Experience in B2B SaaS
Sales experience

What the job involves

Know how to use SerpApi products and help users to find optimal solutions for their use cases
Investigate bugs and research the possible causes and document them
Work with either Ruby, JavaScript or Python to help users troubleshoot
Interact with customers to help them solve issues they encounter with our products and services
Open tickets on GitHub if issues cannot be resolved directly
Handle invoicing and follow up with customers
Reach out to customers to ensure their satisfaction and address any concerns they may have
Provide sales support by identifying upsell opportunities and collaborating with the sales team
Write blog posts to educate customers and prospects on our products and services
Negotiate enterprise contracts with clients
Utilize your programming knowledge to troubleshoot customer issues and provide technical support
Communicate with clients in a professional and timely manner
Collaborate with other teams to ensure the delivery of high-quality customer service
Provide feedback to the development team to improve our products and services

Our take

The emergence of the API economy is rooted in the shift of APIs becoming a key factor in increasing a business’s monetary value. SerpApi’s platform provides companies with actionable in-depth information, enabling companies to analyze raw SEO data which can then be incorporated into their search engine campaigns, unlocking revenue by driving traffic to businesses’ digital platforms.

While the company faces competition against numerous automated SERP API/SERP scraper companies, SerpApi has distinguished itself as a leading competitor within the SEO Marketing space, counting major enterprises including IBM, AirBNB, Shopify, and The New York Times among its clients.

The company’s wide range of features, integrations, consistent optimization of its capabilities and offerings, and scalability to companies across multiple industries have SerpApi well set to remain a leader within the search engine results analysis space.

Freddie

Company Specialist at Welcome to the Jungle

Insights

7% female employees

Trustpilot (4.9)

Company

Company HQ

Brentwood, Austin, TX

Leadership

Julien Khaleghy

(Founder & CEO)

Former CTO of an F1 Stealth Startup. Technical Founder & former CEO of both Next Wave Media S.A.R.L. and MediaNest Inc.

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