Strategic Customer Success Manager, Netlify
United Kingdom
£92-125k
OTE
Unified code automation platform for websites and apps
Job no longer available
Unified code automation platform for websites and apps
101-200 employees
Job no longer available
£92-125k
OTE
101-200 employees
Company mission
To make sure the web changes for the better.
Role
Who you are
- Proven experience in successful implementation and communication with a large number of strategic accounts
- Familiarity with the composable architecture (MACH) approach and relevant SaaS services
- Several years of experience in Enterprise Customer Success or adjacent roles related to renewals and account management
- Ability to identify growth and development opportunities with accounts
- Demonstrated ability to foster professional relationships with key customer stakeholders
- Proactivity, organizational skills, and providing quick response times are a must
- Strong ability to analyze data points in relation to customer usage and growth on the Netlify Platform
- Ability to multi-task and manage multiple customer engagements simultaneously
- Experience in working with Salesforce, Vitally, Sigma, and Google Workspace
- A customer-service focus and growth mindset
- We welcome remote candidates based in the United Kingdom
- Strong sense of creativity and sense of ownership to build processes and drive result
What the job involves
- Netlify’s vision is to build a better web
- Netlify Customer Success Managers are responsible for managing the business relationship (overall health, retention, and technical success) for some of the world’s most recognizable brands
- They partner closely with key customer and partner stakeholders (often web development teams) and the broader Netlify organization - including sales, solutions engineering, product management, and support to drive impact and value
- Part of your role as a Strategic Customer Success Manager will be to increase customer engagement while protecting our global net retention of customers
- You will offer guidance to customers on how to best leverage Netlify to drive business and technical objectives - and will be the designated point of contact for the post-sales portion of the customer journey
- Serve as the primary business-related point of contact for customers within Netlify for any contractual and project-related questions, comments, or concerns
- Owns the success and engagement motions to develop long-term customer value
- Establish productive relationships with key stakeholders within our customer base
- Drive engagement and feature adoption across all in-territory accounts
- Consistently deliver against renewal goals
- Use your skills to proactively reach out to customers with account-related or role-relevant information
- Elevate customer feature requests to Product Managers
- Perform customer-facing quarterly business reviews with base, embodying the role as a strategic advisor
- Prepare and coordinate high-quality renewal reviews with a book of business
- Partner with support, solutions engineering, and product to drive valuable engagements with base
- Identify growth opportunities within the account base
- Lead webinars and/or group trainings on product roadmap and feature releases
- Travel to attend in-person customer onsite training and business reviews, as necessary
Application process
- When applying please include:
- A resume or short listing of your job history & skills (link to a LinkedIn profile would be fine)
- We appreciate a cover letter explaining why you would enjoy working in this role at Netlify to get to know you a bit better, though this is not required and will not impact your application. Our mission is to “build a better web” and that cannot be done without a diversity of skill sets, backgrounds and thoughts
Our take
Servers have been essential to web development since the rise of the internet, but advancements in online infrastructure are causing them to become antiquated. This has resulted in a demand for an alternative to servers that is easier to deploy and scale on today’s web.
Netlify provides a platform that takes care of back-end infrastructure for front-end developers. The technology uses a new server architecture named Jamstack which migrates development functionality to a web browser. As a result, websites can be rendered directly through API microservices instead of calling servers.
The company has more than 4 million developers, and continues to focus on scaling its enterprise customer roster which currently includes Google, Facebook and Unilever. It has also adapted to support developers in the AI age, supplying extensions for observability and prerender, as well as an AI Gateway.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-13% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2021
$105m
SERIES D
Mar 2020
$53m
SERIES C
Total funding: $214.1m
Company benefits
- We offer full benefits including flexible time off, sponsored mental health resources, at least 16 weeks of parental leave, $2k/yearly learning and development allowance, 401k, and more
- Build out a home office with a generous starting stipend. Expense your internet, cell phone, or co-working membership within a monthly allowance
- We are a distributed culture but we also like to get together and meet! Netli-meet your coworkers at annual team offsites and all hands
Company HQ
Financial District, San Francisco, CA
Leadership
CEO of the company since 2014. Previously CEO at BitBalloon, Founder at Webpop and Director of Development / CTO at Domestika.
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