Deskside Support Engineer, Ekco
Level 2
Cloud and digital transformation provider
Be an early applicant
Cloud and digital transformation provider
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To enable companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our customers’ existing technology investments.
Role
Who you are
- 3rd Level IT related degree desirable
- 3 -5 + years of experience in a similar role
- Industry certifications – Azure, Office365. A+ and Network + desirable
- Strong knowledge of Microsoft Azure, Office365, & Windows Server desirable
- Experience supporting macOS devices in Windows domain is a plus
- Understanding of ITIL framework
- Experience in adhering to KPIs
- Excellent communication skills with the ability to support clients remotely
What the job involves
- Ekco is seeking an experienced Deskside Support Engineer to join our team in Dublin, supporting one of our key clients
- This is a great opportunity for a driven professional to advance their career with a leading IT service provider
- You'll be part of a high-performing team, working onsite and using cutting-edge technology to deliver exceptional support
- Provide on-site and remote support to end-users, resolving hardware and software issues across desktops, laptops, mobile devices, printers, and peripherals
- Troubleshoot and resolve technical issues related to Microsoft 365 applications (e.g., Outlook, Teams, OneDrive, SharePoint)
- Support user access and account management in Azure Active Directory, including password resets, permissions, and group memberships
- Assist in the deployment, configuration, and support of mobile devices through Mobile Device Management (MDM) platforms such as Microsoft Intune
- Provide support for Azure-hosted servers, including monitoring, patching, and basic configuration tasks
- Assist with Windows Server administration, including user management, file permissions, and routine maintenance tasks
- Support IT onboarding and offboarding processes, including provisioning equipment and ensuring appropriate system access
- Respond to and manage incidents and service requests via the ticketing system, ensuring timely resolution and adherence to SLAs
- Collaborate with the wider IT team to escalate complex technical issues and contribute to long-term solutions
- Maintain accurate and up-to-date documentation, including infrastructure diagrams, user guides, SOPs, and asset registers
- Participate in hardware refresh projects, software rollouts, and infrastructure upgrades
- Follow ITIL best practices and ensure all work aligns with internal policies and compliance requirements
- Stay current with new technologies, particularly within the Microsoft and Azure ecosystems, and take part in training and certification opportunities
Our take
While digital transformation is essential for modern businesses to remain competitive and for government agencies to deliver their services in an increasingly online world, the majority of organisations fail to manage this process alone. Ekco, a provider of specialist cloud and consultancy services, exists to help companies through the massive technological and cultural changes needed to make digital transformation work.
While numerous firms operate in this space, Ekco stands out for its security-first approach which stems from its origins as a cloud backup and disaster recovery business. It also boasts expert local knowledge, gained from years of experience and a string of canny strategic acquisitions which have seen it rapidly expand from Ireland into the UK and the Netherlands.
Having acquired Unite Technology Solutions, Ward Solutions, Kontex and Caveo Solutions in 2021 and 2022 alone, Ekco was in turn acquired by London-based Corten Capital. It is now focusing on hiring additional talent to develop its offering in its current markets. In the longer term, it seems set to continue its growth through further acquisitions - such as that of Solsoft in 2025 - to become Europe's leading managed cloud and cybersecurity provider.
Steph
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Aug 2021
$23.6m
LATE VC
Feb 2020
$10m
LATE VC
Total funding: $43m
Company benefits
- Flexible, family friendly working options
- Your progression and development is encouraged
- Top partner status across various technologies, including VMware and Veeam
- Learning & development – Unlimited access to Udemy learning platform
- Time off – 25 days leave + public holidays
- X1 day Birthday leave per year
- A lot of responsibilities & opportunities to grow (also internationally)
- Company Pension Scheme
Company HQ
City of London, London, UK
Leadership
Eoin Blacklock
(CEO)Was previously Managing Director at j2 Global. Before that was Founder & CEO of KeepItSafe.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 6 more jobs at Ekco