Senior Customer Success Manager, Nitra
$100-140k
+ Equity; + Bonus
Financial products for healthcare professionals
Open for applications
Financial products for healthcare professionals
21-100 employees
Open for applications
$100-140k
+ Equity; + Bonus
21-100 employees
Company mission
Nitra’s mission is to overhaul the healthcare industry with radically efficient and transparent solutions.
Role
Who you are
- Proven track record (2+ years) of success as a Customer Success Manager or similar role
- Exceptional ability to communicate and foster positive business relationships
- Experience in managing and working with a diverse group of stakeholders and customers
- Enjoy working in an unstructured start-up environment (lack of process does not frustrate you)
- Excellent written and verbal communication skills – proven ability to effectively interact with medical professionals
- Expert level time management and organizational skills – adept at handling and frequently re-prioritizing a high volume of tasks
- The ability to see challenges as opportunities to level up. High-achieving and goal-oriented. A self-starter, you are always able to understand the bigger picture, and take a leading role to impact it
- A collaborative spirit – transparent in your work, output, and decision making
- Passion for creative thinking and bold ideas for growing the business/enhancing customer experience
What the job involves
- A Customer Success Manager who will be responsible for managing Nitra’s customers and channel partners. We need an expert in account management who will help Nitra continue its exponential growth trajectory and momentum
- Onboarding new customers and channel partners
- Providing a first-class customer experience to all customers and partners, ensuring their needs are met
- Monitoring and tracking customer and channel partner performance, driving growth by increasing share of wallet and preventing customer churn
- Establishing clear client retention goals
- Serving as a trusted advisor and the primary point of contact for customers, resolving their issues and complaints, and working collaboratively with product and engineering teams to improve the product and customer experience
Our take
Nitra is attempting to play a part in the reshaping of the archaic financial systems we all interact with today, specifically targeting the inefficiencies of the US healthcare system. To do this, it is bringing transformational and disruptive digital finance to thousands of healthcare professionals struggling with complex medical business processes that do not align well to traditional forms of credit.
Nitra started with a credit card built specifically for doctors, and has since expanded its offerings to deliver expense management, product inventory management, and lending services. Its all-in-one platform is powered by machine learning and blockchain technologies, bringing physicians and medical clinics around the country the financial services they need and deserve.
Its vision is clearly an ambitious one, but one that has resonated with healthcare professionals and investors alike. Funding from 2022 has been used to scale the team and accelerate growth, all while launching its new products. Nitra also continues to add to the many benefits that come with the Nitra Visa Business Card, ensuring it remains a strong option for its users.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Aug 2022
$16m
EARLY VC
Total funding: $16m
Company benefits
- Flexible vacation policy
- Retirement benefits (401K match)
- Equality - everyone at Nitra is an owner, when the company wins, you win
- Comprehensive health, vision, and dental insurance options
Company HQ
Civic Center, New York, NY
Leadership
Jonathan Chen
(CEO)Serial entrepreneur. Built, launched and sold Boba meets Bagel in a few weeks. Founded FiscalNote, an aggregator of government data widely used in D.C. Also founded and was CTO of Pathover, an API-based intelligent routing and logistics solution to the last mile problem.
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