Director of Strategic Partner Services, Collectors
$176-208k
This role may be eligible for bonuses, commissions, or other forms of compensation.
Authentication & sale services for high-value collectibles
Open for applications
Authentication & sale services for high-value collectibles
501-1000 employees
Open for applications
$176-208k
This role may be eligible for bonuses, commissions, or other forms of compensation.
501-1000 employees
Company mission
To help collectors pursue their passion through industry leading grading and authentication, tools to help collectors research and find the next big thing, and marketplaces to buy and sell.
Role
Who you are
- 8+ years of experience in a Customer Success, Account Management, or similar role, preferably in B2B services, logistics, e-commerce, with 12-15 years of overall work experience in relevant capacities
- Strong understanding of order management processes, operational workflows, and technology integrations
- Exceptional communication and relationship-building skills, with a customer-first mentality
- Ability to analyze data and translate insights into actionable recommendations
- Experience working cross-functionally with Operations, Product, and Tech teams
- Problem-solving mindset with the ability to anticipate challenges and proactively address them
- Highly organized, detail-oriented, and able to manage multiple priorities
What the job involves
- We’re looking for a Director, Strategic Partner Services (SPS) to serve as the primary point of contact for our largest commercial partners. This role is the front line for Collectors with its most strategic partners and focuses on seamless operational and technical integration, efficient execution, and ongoing relationship development
- This role may include some P&L oversight, small contract renegotiations and marketing executions. SPS will work cross-functionally with the Corporate Development, Operations, Product, Tech and Finance teams to proactively triage issues, address partner needs, identify process enhancements, and drive business expansion
- You’ll report to Vice President of PSA and work from our Santa Ana, CA or Jersey City, NJ office (must be within a commutable distance between either cities)
- Act as the dedicated liaison for our top-tier commercial partners, ensuring a white-glove customer experience across all leadership levels
- Drive cross-functional alignment on key topics or areas of friction both among internal stakeholders and ultimately with our external commercial partners
- Oversee the end-to-end integration process, ensuring accuracy, timeliness, and alignment with partner expectations
- Collaborate closely with Operations on any reporting requirements and order issue troubleshooting
- Partner with Product & Technology teams to facilitate seamless integrations, troubleshoot technical issues, and implement enhancements
- Analyze partner performance metrics, identifying areas for optimization and growth opportunities
- Work with Finance to ensure invoices are accurate
- Develop and maintain strong relationships with partner stakeholders, understanding their evolving needs and ensuring alignment with our company’s offerings
- Identify and implement process improvements to enhance operational efficiency and customer satisfaction
Our take
Collectors offers a range of services for the collectibles industry including authentication and grading, collectibles research and sourcing tools, and a buy-and-sell marketplace. The industry is going through a huge renaissance, with a particularly high demand for sports and trading games cards, and Collectors has come to the fore as a major name.
While other big companies in the space include Fanatics and Steiner Sports, the fact that Collectors’ is more than a marketplace serves it well. Indeed, its most popular services appear to be grading and authentication, as well as storage vault services.
Collectors’ recent past has been very interesting to watch, as a 2021 acquisition led by current CEO Nat Turner unified the various brands of the former Collectors Universe, which was then relaunched as its current all-in-one platform.
It’s proving to be a shrewd move, as the “new” company’s first fundraise totaled $100 million, followed by an extra $123 million in post-IPO debt funding in 2023. With the collectibles industry forecast to double in value to be worth as much as $700 billion by end of the decade, Collectors is putting itself in a position of serious strength.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Company benefits
- Employee Discounts: Be your own customer. Receive discounts on select grading services for approved submissions.
- 401(K) Matching Plan: Invest in your future with our competitive 401k matching plan.
- Health Insurance: Collectors offers medical, dental, and vision for you and your family’s well being.
- Vacation/Paid Time Off: Enjoy time away from work with paid vacation for full-time employees.
- Holiday Pay: All regular, full-time employees are eligible for 10 company paid holidays.
- Flexible Hours: Flexible schedules with varying shifts are available to accommodate your needs.
Company HQ
Santa Ana, CA
Leadership
Nat Turner
(CEO, not founder)Angel investor and well-known sports card collector. As well as being CEO of Collectors, is a board member at OneOncology and former board member at health companies Sema4 and Clover Health. Co-founded and led Flatiron Health (Acquired by Roche) from 2012 - 2022.
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