Customer Marketing Manager, Deskbird
German speaking
Workplace management app
Be an early applicant
Workplace management app
21-100 employees
Be an early applicant
21-100 employees
Company mission
To enable companies around the world to realize the potential of hybrid work.
Role
Who you are
- At least 2 years of experience in B2B customer communication or content management, ideally within the SaaS sector
- Hands-on experience with customer communication platforms such as Jimo, Customer.io, Braze, or similar tools
- Proven skills in copywriting, storytelling, and content creation with a strong eye for tone and clarity
- Excellent project management abilities, with a track record of managing multiple priorities and meeting deadlines
- A data-driven mindset, able to analyse results, segment audiences effectively, and optimise communication strategies through testing and iteration
- Experience in automating customer communication processes to improve efficiency and scalability
- Near to native-level fluency in German, accompanied by excellent proficiency in English
- If our mission and this role resonate with you, we encourage you to apply, even if you don't meet every single requirement. At deskbird, we value the unique perspectives and contributions that each individual brings
- We believe in the potential for growth and the impact we can achieve together. Whether you see yourself as an 80% fit or more, your passion and enthusiasm are what truly matter. Take that step - let’s uncover your potential and shape the future together
What the job involves
- We are looking for a proactive Customer Marketing Manager ready to shape and scale customer engagement for our leading SaaS platform. In this exciting role, you’ll design and execute impactful customer communication strategies that inform, empower, and inspire our users. You’ll play a key role in helping customers become true product experts delivering the right content, at the right time, and at scale
- Shape and execute our customer communication strategy across all channels from product newsletters and in-app messages to videos and campaigns
- Own the planning, creation, and performance of all customer communications, using data to continually improve reach and engagement
- Manage communication cadences and campaigns in HubSpot and Jimo, ensuring every touchpoint feels personal and on-brand
- Partner with Product Marketing, CX, and other teams to translate insights and launches into clear, valuable customer stories
- Drive automation and A/B testing to scale customer communications and optimise performance
- Build advocacy by turning happy customers into reviews, case studies, and success stories
Our take
Swiss-based Deskbird is on route to become Europe’s leading workplace management platform that allows companies to create ordered but flexible environments.
The company has adopted a unique approach to workplace management, offering the first workplace software built around users instead of buildings. Along with standard functionalities like booking resources, the tool that has brought the company unique success is the ability, via mobile app, to identify who of their employees are in the office and thereby schedule meetings accordingly.
Following 2023 funding, the company will invest capital into extending reach across European markets, entering the US market, and to allow expansion of its product offerings. The company's 10 year plan is to be to workforce management what Salesforce is to CRM. A lofty goal, but the company is certainly setting itself up to achieve this in due time.
Freddie
Company Specialist at Welcome to the Jungle
Insights
91% employee growth in 12 months
Company
Company benefits
- Company-wide summit: We bring everyone in the company together in varying locations across Europe for a couple of days per year. Check out the video of our last company summit
- “Bursts”: We support you and your team to get together in one location whenever you need a face-to-face meeting
- Visit a deskbird: deskbirds are spread across exciting areas all over Europe and beyond. We encourage everyone to visit each other and expand your travel experiences
- Home office equipment: We are a remote-first company and we will support you financially in creating the home office environment that you nee
- Coworking budget: Take a spot in a modern coworking space around your corner
- Well-being: Sometimes we need to take a break, e.g. to strengthen our mental well-being. The wellness budget is there to ease your mind on this!
- Learning and development: We support our employees’ future careers and education by offering a yearly development budget they can freely use for coaching, certification and conferences
Company HQ
St. Gallen, SG
Leadership
Ivan Cossu
(CEO)Previously served as a Management Consultant for Lytica and as a Consultant for The Boston Consulting Group (BCG).
Jonas Hess
(CPO)Previously served as Strategy Manager of Digital Services and Electronics for BMW Group and as a Strategy Consultant for The Boston Consulting Group (BCG).
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