Solutions Consultant, Rokt
$135-170k
OTE
$125-153k
BASE
+ Employee equity plan grant
More information about location
4 days a week in office
eCommerce technology & software solutions
Be an early applicant
eCommerce technology & software solutions
501-1000 employees
Be an early applicant
$135-170k
OTE
$125-153k
BASE
+ Employee equity plan grant
More information about location
4 days a week in office
501-1000 employees
Company mission
To make eCommerce smarter, faster, and better.
Role
Who you are
- Demonstrated ability to manage multiple customer implementations autonomously, with a focus on driving outcomes and adoption
- Strong technical troubleshooting skills and the ability to communicate complex concepts to both technical and non-technical stakeholders
- Technical skills including or similar to
- Experience with core cloud infrastructure services such as compute, storage and API gateways
- Experience working with SDKs, APIs, and designing/developing integrations
- Experience with Python, Javascript, C# and building apps with Python-based or Javascript-based web frameworks (Flask, Django, Express , Node JS)
- Datawarehouse experience, such as working with Redshift,BigQuery, Snowflake, Databricks, or similar
- Demonstrate your technical expertise by creating good code, suggesting solution architectures, and providing implementation recommendations
- Willingness to contribute to process efficiency, team projects, and reusable solutions
- Effective collaborator with cross-functional teams, including Customer Success, Support, Product, and Engineering
- Proactive, solution-oriented mindset and willingness to take initiative
- Stay updated on Martech trends and share knowledge internally
- Comfortable working in a hybrid environment (4 days/week in-office in NYC or SF) and willing to travel up to 25% for customer meetings
What the job involves
- We are looking for a Solutions Consultant
- In this role, you’ll collaborate with enterprise prospects and customers as well as our partners to showcase the value of our industry-leading Intelligent Customer Data Platform (CDP)
- This role will cover pre-sales through delivery and beyond, maintaining strong relationships and unlocking value for our customers every stage of their lifecycle
- You’ll partner with the Sales team to identify customer needs, define solutions, and demonstrate how mParticle can drive measurable business outcomes
- Then you will work with both functional and technical customer stakeholders to ensure our customers are successful in onboarding and maintaining their first-party and third-party customer data using mParticle’s SDKs, APIs, and integrations with cutting-edge platforms across the analytics, attribution, marketing automation, and social media domains
- Your work will have an immense impact on mParticle by Rokt and our customer’s success both in the pre-sales and post-sales environments
- You will have a high degree of freedom in your work, with support from the entire team, and you’ll interact with some of the best minds in data technology and marketing
- Manage enterprise customers and drive outcomes and adoption through technical solutions
- Execute technical implementation and onboarding for new and existing customers, ensuring smooth integrations and high-quality data flows
- Support pre-sales activities by helping prepare demos, technical content, and solution documentation
- Actively contribute to process efficiencies and team projects, building reusable and novel solutions that help the team scale
- Own and present content in team meetings, sharing learnings from customer work, technical troubleshooting, or process improvements
- Collaborate cross-functionally with Customer Success, Support, Product, and Engineering to resolve issues, improve onboarding, and drive customer success
- Drive proactive strategy for both pre- and post-sale engagements, identifying opportunities to improve customer outcomes and internal processes
- Maintain up-to-date knowledge of product capabilities, martech trends, and relevant data technologies
Our take
eCommerce marketing company Rokt is helping brands leverage the power of good timing. With Rokt, brands can present their customers with AI-curated offers and messages at every stage in their transaction, at tailored times of the day, or to market themselves at the point of transaction on other major eCommerce sites.
The idea is that “transaction moments” are when shoppers are most inclined to engage further with the brand or its products - the success of Rokt’s clients, and the runaway success of Rokt itself, show that it's successfully cracked it.
Rokt has a strong client base that includes giants like Groupon, GoDaddy, and Disney, and after hitting Unicorn status, it is eyeing up a US IPO. This should come as no surprise - the surge in eCommerce trade over recent years has led to most companies investing in tools to stay competitive.
Rokt has expanded its tool suite since it first started up, and will be focused on continuing to innovate to keep ahead of the MarTech pack, and abreast of changing demand in the rapidly shifting market. The eCommerce marketing tech sector has ballooned to a $120B global operation - Rokt is positioned comfortably to keep ahead.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2021
$325m
SERIES E
Oct 2020
$80m
SERIES D
Total funding: $488.5m
Company benefits
- Interest groups, sports clubs, and social events
- Global training events & online training courses
- Stock options
- Global all-staff events in amazing locations (Phuket, Thailand in January 2020)
- Generous relocation packages
- Generous time off
- Parental leave
- Mental health and wellness days
- Paid Sabbatical for employees who have been with us 3 years or more
- £55 per month social/wellness allowance, 6 sessions with a licensed therapist, 6 coaching sessions and other mental health perks
- Gym membership
- Premium health insurance
- £25 per month telephone allowance
Company HQ
Hudson Square, New York, NY
Leadership
Bruce Buchanan
(CEO)Previously a Principal at Boston Consulting Group, before serving as Chief Commercial Officer, then Group Chief Executive Officer at Jetstar Airways.
Justin Viles
(Advisor)Previously worked on strategic partnerships in the APAC region for Google, before moving on to co-found and serve as CEO at Rocklive.
Salary benchmarks
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