Implementation Engineer, Zus Health
$120-165k
Plus incentive compensation and equity
More information about location
Development platform for healthcare startups
Open for applications
Development platform for healthcare startups
21-100 employees
Open for applications
$120-165k
Plus incentive compensation and equity
More information about location
21-100 employees
Company mission
To catalyze healthcare's greatest inventors by maximizing the value of patient insights - so that they can build up, not around.
Role
Who you are
- The ideal candidate is the right balance between being a technical doer and strategic thinker with a passion for delivering stellar customer experiences
- They are hungry to make a difference at a growth-stage startup and are comfortable navigating the technical complexities of data interoperability in healthcare
- 7+ years of experience in technical implementation, solutions engineering, or systems integration—preferably in a healthtech, SaaS, or enterprise software environment
- Strong understanding of healthcare data standards and protocols (FHIR, HL7, CCD) and experience integrating with EMRs (e.g., Epic, Cerner, athenahealth)
- Hands-on experience with APIs and data ingestion pipelines (ETL, JSON, CSV)
- Familiarity with modern data platforms and tools (e.g., Snowflake), including database schema design and query optimization
- Proficient in technical debugging and problem solving across application and data layers
- Data scripting programming skills (preferably, Python)
- SQL programming skills
- Experience with secure environments and compliance frameworks (e.g., HIPAA, SOC2)
- Strong technical aptitude with the ability to understand and communicate complex concepts effectively
- Excellent interpersonal and organizational skills including the ability to work collaboratively and influence cross-functional teams
- A self-starter attitude that shows that you are ready for the fast, and sometimes unstructured, nature of a growth-stage startup
- Passion for improving healthcare in the US
- Ability to travel up to 25% of the time to customer engagements, industry events and company meetings
- Bachelor’s degree in Business, Engineering, or a related field
- While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current healthcare system with their unique experiences
What the job involves
- We are seeking a highly motivated and experienced Implementation Engineer to drive onboarding and integration efforts for our customers
- Experience in the healthcare interoperability space is a huge plus. In this pivotal role, you will develop, execute, and manage implementation plans, ensuring that our customers successfully integrate Zus products to be set up for long term success
- You will be the Zus expert and technical point of contact for customers during their onboarding, leading with best practice, guiding customers through set up and scale of Zus solutions, and advocating for their needs within Zus Health
- This role is critical in ensuring our clients achieve maximum value from our solutions through expert project management, cross-functional coordination, and exceptional customer engagement
- Own the full technical onboarding process, including:
- Authentication and network configuration
- Zus App integration and configuration
- Secure transmission and ingestion of patient rosters (e.g., SFTP, APIs)
- Data mart setup and configuration for downstream analytics and reporting
- Translate customer business requirements into system configurations and architecture within Zus Health’s platform
- Lead and manage the end-to-end implementation process for new customer onboardings, ensuring customers have line of sight between tactical activities and the big picture
- Execute upon a detailed project plan, with clear milestones and a scale plan
- Monitor project progress, identify risks, and instrument mitigation strategies
- Serve as the Zus technical point of contact for customers throughout the implementation process
- Host regular progress reviews and technical deep dives with new customers
- Collaborate with internal teams, including product development and account management, to ensure alignment and effective communication
- Coordinate with technical teams to ensure that the product or service is configured and integrated according to client requirements
- Develop and deliver training sessions for clients to ensure they are fully equipped to use our products effectively
Our take
Whilst the healthtech sector is growing fast, the kind of tech needed to build within each healthcare field can be radically different. The result has been that most of these companies develop in a vacuum, with time and resources wasted on unnecessary duplications of tools, data, and backends. Zus is looking to remedy this health data isolation issue by building a shared development platform for healthcare startups.
The idea is that companies will benefit from shared data in the backend - thus bringing down the cost and delays currently involved in setting up individual new companies. Whilst the healthtech boom of recent years is showing signs of abating, at least in the US, it’s still a strong and fertile market with plenty of room for innovation. This should keep interest high for capabilities like those offered by Zus.
Moreover, the company is led by HealthTech veteran Jonathan Bush. His tenure at athenahealth saw it ultimately sold in a $17B private equity deal after becoming a leading healthcare network service provider. With this expertise, a market-accelerating proposition, and impressive partnerships, Zus is becoming an important player.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Mar 2023
$40m
EARLY VC
Jun 2021
$34m
SERIES A
Total funding: $74m
Company benefits
- Equity for all employees
- 401K plan - Complete with generous company match
- Excellent care options - Includes medical, dental, and vision
- Work from wherever - Be it from home, our office, or a hybrid of the two
- Flexible PTO - Hitting reset is strongly encouraged
- Zus-sponsored events - Remote employees are 100% included
Company HQ
Downtown, Boston, MA
Leadership
Jonathan Bush
(Founder & CEO)Originally an army medic, before consulting for a spell and then taking up an MBA at Harvard Business School. Subsequently founded athenahealth, and spent over two decades at the helm as CEO.
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