Director of Platform Technology Services, ServiceNow
$163-285.2k
+ Variable/incentive compensation
Office located in Twelve01West 176 North Racine Ave Suite 500
Cloud-based digital workflows for enterprises
Open for applications
Cloud-based digital workflows for enterprises
1001+ employees
Open for applications
$163-285.2k
+ Variable/incentive compensation
Office located in Twelve01West 176 North Racine Ave Suite 500
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 10+ years of professional experience with enterprise technology operations
- 5+ years of experience as a people manager
- Formal education and training in technology and business preferred
- Experience with large enterprise platforms – SAP, ServiceNow, O365/Power BI, Snowflake
- Experience managing software development activities at scale and familiarity with SDLC processes
- Knowledge of relational databases (Oracle, MySQL, SQL Server)
- Experienced with production system operations, incident management, internal or external customer support and communication processes
- Excellent communication and presentation skills
- Understanding of ITSM, ITIL, or other frameworks
- Experienced with data-driven decision making
- Skilled at gathering facts, understanding, simplifying and explaining complex situations
- Strong collaborator and relationship-builder
- Executive presence – experience interacting with and presenting to executive leaders
What the job involves
- This person will lead a team of managers and a broader team of engineers who are responsible for the design, implementation, management, and overall health and performance of critical technology platforms at ServiceNow doing proactive performance tuning and analysis
- Own and manage several large enterprise platforms
- Define and implement overall strategy for key technology platforms – identify opportunities and advocate for your vision
- Hire and develop both technical engineers and managers in leadership, situational awareness, executive presence
- Facilitate cross-functional collaboration among development teams, stakeholders, and business units to deliver integrated and cohesive solutions
- Foster a culture of continuous learning and exploration to stay ahead in technological advancements and emerging trends
- Manage a large portfolio of parallel projects (with outside project manager support in some cases). Align team to department-wide project/program management and planning techniques and identify and implement process improvements
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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