Customer Success Manager Operations, Splio

Internship / Apprenticeship

Salary not provided

Slack

Notion

Barcelona

Paris

AI-powered individuation marketing platform

Be an early applicant

AI-powered individuation marketing platform

101-200 employees

B2BArtificial IntelligenceEnterpriseMarketingSaaSAdvertisingAutomation

Be an early applicant

Salary not provided

Slack

Notion

Barcelona

Paris

101-200 employees

B2BArtificial IntelligenceEnterpriseMarketingSaaSAdvertisingAutomation

Company mission

To empower marketing automation and enable companies and brands to activate and engage each one of their customers in a unique relationship on a one-to-one basis.

Job

Company

Role

Who you are

Analytical: You enjoy identifying inefficiencies and turning data into action
Organized & structured: Project management is second nature to you
Collaborative: You thrive working with diverse teams and know how to navigate stakeholders
Proactive: You take initiative and propose ideas without waiting to be asked
Tech-savvy: Comfortable with SaaS tools, collaborative platforms like Notion, Slack, and open to using AI for productivity
Fluent in English and French

Desirable

Currently enrolled in a business school, engineering school, or university with a focus on project management, business operations, or data
Previous experience in a tech, SaaS, or customer-facing environment is a plus

What the job involves

Type: Internship or Apprenticeship
Duration: Minimum 6 months
As a CSM Operations Intern, you will play a central role in optimizing the operational efficiency of the Customer Success team. You will work closely with the Director of Customer Success to streamline internal processes, improve team workflows, and foster cross-functional collaboration
Analyze and optimize current Customer Success workflows and tools
Define and implement scalable and efficient operational processes
Collaborate cross-functionally with teams across Splio: Customer Care, Key Account Management, Delivery, Product & Tech
Build internal documentation and process libraries to scale best practices
Contribute to reporting and KPIs to track operational performance
Leverage modern tools such as Notion, Slack, and AI-based solutions to improve knowledge management and team efficiency

Application process

Start Date: As soon as possible
A 30 min video call with HR
A 1 hour interview with your future Manager

Our take

Splio is a marketing tech platform that helps retail marketers engage and retain their prospects and customers across all channels, creating long-term and profitable relationships. The company mainly focuses its efforts within the retail, eCommerce, restaurant, and telecom industries, empowering marketing automation through its unique Individuation Marketing Platform, which is the first SaaS platform to offer one-to-one at scale.

Splio acquired predictive marketing company Tinyclues in 2023, boosting its client portfolio from 400 to over 500 businesses (ranging from medium-sized to large groups), and has expanded its range of industries to include travel, leisure, and more. Some of its clients include Longchamp, Decathlon, Samsung, Tiffany & Co, and Go Sport. Through its continued product optimisation and company acquisition efforts Splio has established itself as the European leader in AI-powered CRM and it is well set to see continued expansion.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Glassdoor (3.8)

Company

Funding (2 rounds)

Sep 2019

$11.5m

GROWTH EQUITY VC

Oct 2016

$11.5m

SERIES A

Total funding: $22.9m

Company benefits

12 Splio days (days off), in addition to the legal 25 days
Friendly remote policy (5 days on site in one of the cities where there’s a Splio office)
A Swile card that you can use for lunch (10€ per days)
Possibility to attend or participate to conferences once or twice a year
Remote work / Work abroad Opportunities

Company HQ

Gaillon, Paris, France

Leadership

Mireille Messine

(CEO & President)

Former Customer Marketing Director at various companies, including Printemps, GO Sport, and Sephora.

Salary benchmarks

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