Customer Success Manager, Panaya
LATAM
Change intelligence for business applications
Open for applications
Change intelligence for business applications
201-500 employees
Open for applications
201-500 employees
Company mission
To empower organizations to continually deliver innovation through change across enterprise applications, bringing Agile to the world of Enterprise IT.
Role
Who you are
- Fluency in English is a required
- Fluency in either Spanish or Portuguese and business conversational skill in the other is required
- At least 5 years of client-facing experience in implementing Enterprise applications like SAP or Oracle EBS in a techno-functional or DevOps leadership role
- Experience as a Customer Success Manager \ Technical Account Manager for SaaS enterprise software in DevOps will be preferred
- Excellent verbal and written skills with strong communication, presentation, and interpersonal skills with proven experience in a direct client-facing role
- Ability to handle high-pace sales processes and management of multiple customer accounts
- Knowledge about the software development life cycle and DevOps. Certifications like PMP, SAFe are preferred
- Customer service and technical support abilities, strong analytical and problem-solving skills, a high level of professionalism, the ability to multi-task, strong attention to detail, and self-motivation
- Business orientation and analytical thinking
- The ability to work in a dynamic, cross-functional, team-based environment
- Ability to communicate and negotiate with C level executives and decision makers and Procurement / contracts teams
What the job involves
- As a Customer Success Manager, you are responsible for managing all aspects of the company’s relationship with its existing customers
- You will be responsible for ensuring customer satisfaction and account health, as well as strengthening the ongoing relationship with your customers by providing top-quality technical services
- The Customer Success Manager is expected to ensure customer renewals, nurture expansion opportunities, and increase sales to your existing customers. Your primary goal will be to retain and grow accounts in your portfolio
- The portfolio will mostly include accounts from LATAM region and will require bi-lingual communication skills in Spanish and / or Portuguese
- As the primary liaison, you will be the face of Panaya to the customer at the same time representing customer’s interests internally with other teams in Panaya
- Lead all aspects of customer account management including renewals, expansion, and upsell opportunities
- Lead the customer’s journey with Panaya by being the customer’s point of contact including on-boarding, methodology consultancy, and best practices
- Build strong and positive relationships as a trusted advisor with clients at various levels
- Promote product updates and adoption to the customer, identify opportunities to showcase Panaya use cases, help customers leverage value and achieve their objectives
- Advocate as the voice of customers within the company
- Learn and maintain technical expertise on product capabilities, use cases, and best practices
- Support your clients and prospects with expertise about different tool related questions
Our take
Panaya offers SaaS solutions that leverage data aggregation and machine learning to provide team switch predictive insights. These insights enable the analysis and comparison of application code changes, aiming to reduce the costs associated with the application life cycle while ensuring seamless progression.
In the intricate landscapes of SAP, Oracle, or Salesforce environments, Panaya's Change intelligence software becomes invaluable. It serves as a safeguard during developer customizations, offering insights that curtail potential downstream issues.
With its status as a market leader in ERP and CRM change intelligence, Panaya boasts an impressive client base, including Coca-Cola, Allianz, and Sony, solidifying its dominance in this niche. The recent introduction of its integration suite takes this further, fortifying Panaya's Enterprise Delivery Solution. Connecting with critical platforms like SAP Solution Manager, Jira, Salesforce, and ServiceNow, Panaya continues to enhance enterprise IT workflows, ensuring efficient and confident implementation of changes.
Steph
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2015
$20m
SERIES E
Jan 2013
$16m
SERIES D
Total funding: $59m
Company HQ
Hackensack, NJ
Leadership
David Binny
(CEO)Board Member & former Chief Product Officer. Promoted to CEO in 2019. Prior to joining Panaya, they spent 14 years at NICE Systems, and co-founded and was CEO at EZslide.
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