Senior Product Designer, Customer.io

• You’re an experienced product designer with 3+ years of experience in a software development setting
• You are comfortable approaching problems from first principles, repeatedly asking “why?” and using that insight to explore unique, innovative solutions to complex problems
• Your design executions display a high level of craft, and you have a strong ability to communicate the thinking behind your designs to partners and stakeholders
• You have a growth mindset and a willingness to receive and provide feedback, and learn from mistakes
• You thrive with autonomy and ownership, and are comfortable navigating ambiguity
• You are comfortable communicating asynchronously, including across time zones
• You have a passion for making complex functionality more approachable
• You have experience understanding complex systems and designing simple, elegant user interfaces for them
• Able to commit to at least 3 hrs of working overlap with the Americas (GMT-8 to GMT-5 timezone)
• Familiarity designing within the constraints of a design system and how interfaces are built from components
• Previous experience designing complex software, with multiple personas
• Experience conducting your own user research to gather customer insights and incorporate it into your design decision-making
• Experience with tools like Mixpanel, Amplitude, or Fullstory
• Proficiency with Figma

Desirable

• This role will join our in-app messaging squad, where you’ll make powerful, intuitive tools that enable our customers to send targeted messages inside their web and mobile applications
• This is a senior role on a complex product that serves both non-technical and developer personas
• As a Senior Product Designer, you'll partner with a Product Manager and a team of engineers to lead a squad solving specific customer needs
• You'll research and design solutions while also working with the squad to prioritize projects, build customer empathy, and measure the success of new features
• You'll push the entire design team to create more impactful experiences by giving great feedback, iterating on team processes, and holding people accountable for our culture and quality standards
• Develop an understanding and compassion for customers through research
• Create design proposals for new features and collaborate with engineers on prototypes
• Participate in the product team's prioritization of work, advocating for influential design improvements
• Help shape the design team's culture and design processes, including sharing thoughtful 1:1 feedback with peers
• While your daily work will be as part of a cross-functional squad, the design team will be your home for support and growth
• We meet as a design team 3x a week to give feedback on in-progress work and communicate daily about new things we learn, improvements to our design system, etc

• 30-minute intro call with a Recruiter
• 45 minute video call with the Hiring Manager
• 1 hour video call with a Senior Product Designer
• 1 hour video call - Portfolio Walkthrough
• 1 hour video call with a cross-functional Product Manager
• 1 hour video call with a cross-functional Engineering Manager
• We plan to respond to all applicants with a status update about your application