Customer Experience Intern, SharkNinja
Product Support, Summer 2026, May to August
Hourly Pay Range: $26 - $29 USD
More information about location
5 days a week in office (Needham, MA)
Home devices and appliances
Be an early applicant
Home devices and appliances
1001+ employees
Be an early applicant
Hourly Pay Range: $26 - $29 USD
More information about location
5 days a week in office (Needham, MA)
1001+ employees
Company mission
To positively impact people's lives every day in every home around the world.
Role
Who you are
- Our ideal hire will be passionate about Customer Experience
- Education: Current student in an associate's or bachelor's program
- Must be able to work a full-time, 40-hour-per-week schedule with 5 days per week onsite in Needham, MA
- A “100% on” consumer-first perspective
- Project management experience, either in a school and/or in work environment
- Highly-effective communication skills, both written (presentation/email) and in-person as a native or fluent English-speaker
- Strong attention to detail
- Previous use of the Microsoft Suite of products (Word, Powerpoint, Excel, Outlook) is preferred
What the job involves
- Work Period: May 2026 to August 2026
- This is a full-time, 40-hour-per-week position with 5 days per week onsite in Needham, MA
- We are looking for a Customer Experience Intern, Product Support
- The Customer Experience Product Support team within SharkNinja drives the creation, management, and improvement of effortless service experiences globally
- We are the voice of the customer across the organization, consistently striving to deliver a 5-star experience for every customer on every product and service engagement
- This unique role is part of our team dedicated to creating great customer experiences when they engage with us
- Deliver post engagement follow-ups to consumers with the goal of enhancing positive customer relationships, including personalized emails or handwritten notes, in alignment with brand voice and guidelines
- Review consumer cases, identify appropriate follow-up engagement, coordinate packaging and shipping, and accurately log all actions for tracking, reporting, and program measurement
- Partner with CX team members and internal stakeholders to share insights and continuously improve consumer experience moments
- Analyze customer feedback and service trends to help identify opportunities for process, content, or experience improvements, contributing to a more seamless end-to-end consumer journey
- Support special Customer Experience initiatives, gaining exposure to how new tools, processes, or engagement strategies are tested and scaled across SharkNinja
Our take
With more people looking for home products that work harders and smarter, SharkNinja has become a household name. Through its Shark line of cleaning and home care tools and Ninja range of kitchen appliance the company creates solutions that simplify daily routines and overall enhance modern living.
SharkNinja has been in operation since 1994, which is testament to the quality and popularity of its products. Since its initial launch in Canada, the company has expanded into the US and the UK. In 2017 SharkNinja was bought by CDH Private Equity for over $1.5 Billion, further proof of its impressive market value. Perhaps more evidence is that it brings in annual revenues of around $4B.
It continues to hold a strong position in the home appliance market too, competiting with big brands like Dyson. Its Shark line lead the US upright vacuum, segment, while its presence in robotics vacuums reflects steady growth in a compeititve space. Since going public, the company has m,aintained a rapid pace of innovation, launching numerous new products eacxh pear and expanding into adjecent categories such as outdoor coolers and grills. With a growing global footprint and a focus ons mart design, usabiluity, and category expansion, SharkNinja is very well positioned to continue shaping the futur of home appliances.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Company HQ
Needham Heights, Needham, MA
Leadership
Mark Rosenzweig
(Founder)Founded SharkNinja in 1994. Has won three Red Dot Awards for product Design.
Mark Barrocas
(CEO)Mark joined SharkNinja in 2008 as CEO. Prior to this, he spent 3 years at Aramark Uniform Services as the President of the WearGuard Division. Prior to that, he spent 4 years at Broder Bros as the President and 2 years at Perry Ellis International as VP of Corporate Sales.
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