Tembo Savings Customer Success Executive, Tembo
£20-25k
+ Commission + Company shares
More information about location
Award-winning mortgage service and market-leading ISA Savings provider
Job no longer available
Award-winning mortgage service and market-leading ISA Savings provider
101-200 employees
Job no longer available
£20-25k
+ Commission + Company shares
More information about location
101-200 employees
Company mission
To empower financial wellbeing.
Role
Who you are
- You’re passionate about making a difference in the world and want to spend your time working on something meaningful
- You’ve felt the buzz of a startup environment before, or are keen to for the first time
- You hold the customer at the heart of everything you do, are solution orientated and have impeccable attention to detail
- You’re a self-starter with excellent communication, organisational and time management skills
- You’re able to work in fast changing, constantly evolving environment and deliver within tight deadlines
- You’ll bring positive energy and drive that embraces the twists and turns of a start-up environment
- You’re flexible in your approach, and comfortable working outside of rigid structures and frameworks
- You’re available to work within our hours of 9am-8pm Monday-Thursday, and 9am-5pm Friday-Sunday, and are happy to be based from home
- You have great English language skills (written and oral)
What the job involves
- As a part of our team of Customer Service Execs you’ll have the chance to positively affect the lives of millions of customers as they save for life’s goals
- With a great work ethos, a real sense of achievement and the opportunity to be part of a team of like-minded people who work well together to achieve the best outcome, you’ll experience the joy of having a job you genuinely care about!
- We’re growing fast and have the backing of investors
- We’re ready to scale up again and this role is key to making sure that as we do, we look after the most important part of our business - our customers and their accounts
- Your role will be to make sure everything runs smoothly for our customers
- We want you to bring creativity, initiative and positive energy to the team to help make it happen
- Help customers to effectively resolve queries and issues by email, online chat or phone
- Help customers navigate and use the Tembo app
- Undertake a variety of administrative and operational tasks across a variety of systems
- Assist colleagues from across the business with any queries they may have relating to our savings products
- Diagnose and liaise with our Operations and Marketing teams and our Developers to resolve issues
- Encourage customers to provide feedback; accurately record this and any developing trends with a view to improving the overall customer experience
- Collaborate with and influence the wider business as a customer advocate, helping to improve the Tembo app
- Show composure, resilience and flexibility when dealing with customers, recognising that we evolve the support we provide as our growing numbers of customers’ needs evolve
Our take
Tembo is a digital platform transforming home buying and remortgaging by combining technology with expert advice to maximise affordability. It scans over 100 lenders and 25 specialist schemes, boosting buyers' budgets by an a average of £82,000.
The company offers tailored mortgage solutions such as family boost and shared ownership deals, alongside life, income, and critical illness insurance. Its an interesting approach and since its 2020 launch, Tembo has assisted thousands of first-time buyers with innovative solutions for homeownership.
On its growth path it recently secured substantial funding as well as acquiring Nude Finance, further strengthening its position in the market. This acquisition alongside its rapid growth, puts Tembo in a great position for continued success and innovation in making homeownership more accessible in the UK.
Freddie
Company Specialist at Welcome to the Jungle
Insights
76% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2024
$19.2m
SERIES B
Apr 2023
$6.9m
EARLY VC
Total funding: $29.5m
Company HQ
Bermondsey, London, UK
Leadership
Richard Dana
(Co-Founder & CEO)Former CFO of Founders Factory and co-founder of budget boutique hotel Doris&Dickey (which sold to Chic Retreats).
Geoff Wright
(Co-Founder & CTO)Previously a Contractor at SilkFred, Babylon Health, StorIQ and BitPesa.
Eddie Ross
(Co-Founder & CPO)Co-founder of Circl. Previously founded DigiSub where they served as the CEO. They also served as the CPO at Mojo Mortgages and as the Head of Product and Director of Product and Technology at Quint Group.
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