Customer Success Manager, Productiv
$146-178k
OTE
+ Equity + Bonus
Management platform for SaaS products
Open for applications
Management platform for SaaS products
101-200 employees
Open for applications
$146-178k
OTE
+ Equity + Bonus
101-200 employees
Company mission
To unlock the power of data to drive productivity at work.
Role
Who you are
- Proven track record in a quota-carrying customer-facing role at a SaaS or software company
- 5+ years of experience working with enterprise and strategic customers
- Executive-level interpersonal skills with the ability to drive effective conversations and articulate business value to senior leaders
- Applied domain/technical knowledge of how to leverage best practices and customer insights to forecast risk and identify opportunities within the book of business
- Deep product knowledge and the ability to keep up with industry and product updates
- Strong organizational skills to manage multiple customers and strategic planning with meticulous attention to detail
- Resilient and adaptable, with a passion for learning new concepts and tackling complex problems
What the job involves
- As a Customer Success Manager at Productiv, you will be a pivotal link between our customers and our platform
- Your role is to ensure customers achieve their desired outcomes while maximizing their return on investment
- You will be responsible for the entire customer lifecycle from onboarding through renewal, always striving to enhance customer satisfaction and retention
- Manage Customer Relationships: Directly oversee relationships with key customers, driving further adoption and identifying growth opportunities within your accounts
- Product Expertise: Elevate your understanding of the Productiv platform, conducting trainings and addressing customer queries to boost adoption and utilization
- Onboard New Customers: Collaborate with CS Ops and Sales teams to ensure effective onboarding of new customers, guaranteeing early and ongoing value from Productiv
- Drive Renewals and Retention: Build strong customer bonds to secure renewals and expand usage over time, while also devising strategies to mitigate churn risks
- Monitor Key Metrics: Keep a close watch on crucial health indicators like utilization and feature usage across your customer base to maintain and improve engagement
- Generate Insights: Utilize customer data and industry benchmarks to extract insights that enhance customer engagement and product adoption
- Refine Success Processes: Develop and refine customer success playbooks and strategies in collaboration with peers and sales teams to optimize Productiv’s adoption across your accounts
Our take
As more products move to a SaaS model, businesses are dealing with an increasingly large SaaS portfolio that can be troublesome to keep track of and ensure efficiency of use. With hundreds or even thousands of apps for a multitude of purposes, a spreadsheet won’t cut it if you’re looking for useful insights. This is where Productiv have found their market niche, by creating a platform for managing a SaaS portfolio of any size.
Other similar platforms are out there, such as Zylo and BetterCloud but what makes Productiv unique is its advanced data-driven analysis offering insights into the bigger picture, to identify usage patterns, streamline SaaS services by reducing redundant apps, and providing data needed to encourage use of services amongst employees.
Productiv has the backing of several investors, and its service is already being used by big name clients such as Fox, Glassdoor, Kayak, Uber and Zoom.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Mar 2021
$45m
SERIES C
Oct 2019
$20m
SERIES B
Total funding: $73m
Company benefits
- 401K plan
- Health insurance 100% paid for workers and their families
- Generous vacation time and sick time
- Health insurance
Company values
- Stay human
- Plan to win big
- Deliver results
- Customer before team before self
- Do the right thing, even when it's hard
- Take ownership
Company HQ
University South, Palo Alto, CA
Articles
Leadership
Jody Shapiro
(CEO)Jody is an experienced product management and engineering management executive. Prior to Productiv, Jody worked for google as the lead for Google Analytics 360.
Munish Gandhi
(COO)Prior to founding Productiv, Munish Gandhi led Sales Operations for LinkedIn’s Sales Navigator business as the COO for the Americas, where he was responsible for scaling revenue growth.
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