Fitness Partner Success Executive, Gympass
2+ days a week in office
Employee fitness & wellness platform
Be an early applicant
Employee fitness & wellness platform
1001+ employees
Be an early applicant
2+ days a week in office
1001+ employees
Company mission
To ignite and fuel every journey to feel good, through its complete corporate wellbeing platform.
Role
Who you are
- A minimum of 3 years of experience in Customer Success, Sales or related areas
- Fluent in English
- Must resides in London
- Availability to go to the office at least twice a week
- Strong communication and interpersonal skills
- Creative problem solver & self-sufficient worker
- Proven stakeholder management and negotiation skills
- Excellent time management, organizational and relationship-building skills
- Outstanding phone presence and willingness to make multiple phone and email contacts
- Confident facilitating business relationships with decision-makers
- Comfortable working in a demanding, fast-paced, numbers-driven environment
- Must be able to adapt to evolving departments/roles, able to take on new challenges as they become delegated to the position
- Hunger to grow your career and tackle new challenges with a clear desire to have a big impact on Wellhub revenue and gym partners set
- Advance in Excel, Powerpoint and Salesforce is a plus
- Knowledge of Zendesk or Salesforce is a plus
- Experience in the fitness industry is a plus
- For this specific role, please note that prior experience in Customer Success or sales and residing in London are mandatory requirements
What the job involves
- We are hiring a Fitness Partner Success Executive to our Partner Sales team in London!
- We’re looking for a talented and ambitious Partner Success Representative to join our UK & Ireland Partnerships Team team in London to focus on managing relationships with our existing partners ensuring retention and driving overall growth
- Manage and maintain relationships with key partners
- Supports partner integration processes and ensures seamless experience
- Handle partner inquiries through Zendesk
- Manage ticket workload and provide support to partners on Zendesk
- Negotiate renewal contract terms and pricing changes with partners
- Ensure that all partners are in compliance with the required standards and provide the correct information on the platform
- Collaborate with internal teams to address partner needs and ensure a positive partner experience
- Investigate, develop and implement strategies to improve partner retention and success
- Collect and analyze data to measure partner performance and identify areas for improvement
- Monitor partner performance metrics and adjust strategies as needed to achieve savings and other objectives
- Create and manage reports to share insights
- Supports team workload management and suggests strategies to improve productivity
- Actively share insights and best practices with internal departments to improve collaboration and product expertise organization-wide
- Document key learnings and outcomes from projects and partner reach outs to inform future strategy and planning
- Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues
- Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance
Salary benchmarks
Our take
Employees are demanding more of their workplaces, and fitness is one of the areas they think employers can do better. Wellhub, formerly Gympass saw this opportunity and offers corporate customers a benefit that will excite their employees - allowing them to try new sports such as yoga, pilates, spinning, and martial arts across a variety of locations.
Wellhub is able to offer top-of-the-line gyms and wellness plans or programs that would be otherwise unavailable to the employees at prices that are far below market rate. They have been able to succeed at this by focusing on strategic gym partnerships, and creating an ecosystem that can satisfy any type of customer.
Backed by several rounds of significant funding, the company doubled down on strategic acquisitions to ease its entrance into new markets and has been steadily expanding its teams and offerings to bring the company closer to global market domination. A recent collaboration with Apple Fitness+, which sees the app added to Wellhub's suite of fitness services, shows that the company is mindful of what modern employees want from their benefits packages.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
23% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2023
$85m
SERIES F
Jun 2021
$220m
SERIES E
Total funding: $795m
Company benefits
- Wellness resources - in addition to local healthcare programs, we offer Gympassers and their families membership to our platform
- Earned rewards - cash incentives tied to company and individual success, and the opportunity for top performers to participate in our equity program
- Hybrid work structure
- Home office stipend and monthly flexible work allowance to cover the costs of working from home
- Paid time off - minimum of 25 days of paid leave per year
- Generous parental leave
- Annual holidays (including an extra holiday on your birthday!)
- Unlimited sick/wellness time off
- Robust internal recruitment process for promotional and developmental opportunities
- Both online and in-person training and learning opportunities
Company values
- Constructive collaboration - Gympass is a team sport and we play for the team. We trust one another and work together to get the job done. The best idea wins.
- A-players - We believe that having the best people is the key ingredient for long term success. We focus on attracting and retaining the highest quality talent and developing them to become better than us.
- Proud and humble - We take pride in our mission and positive impact in the world. We have a service mindset, we act respectfully and we are always looking for opportunities to improve.
- Diversity - We believe that diversity generates long term value and creates an inclusive, joyful environment where anyone and everyone can drive.
- Focus on results - We don’t sit and wait for things to happen, we make them happen. We believe in setting clear goals, then executing relentlessly to achieve results.
- Ownership mentality - We make decisions and act as owners of the business. Owners think of the long term and don’t take shortcuts. The goal is to build a global, sustainable company.
- Lead by example - We believe that everyone can be a leader and that true leadership is earned through our actions, not given with our titles.
- Objective recognition - We truly believe in and practice meritocracy. We recognise, reward and celebrate outstanding performance.
- Integrity - Acting with integrity and within the highest ethical standards is a non-negotiable. We do what is right and always keep our promises.
- Ecosystem mindset - We make decisions that create value for our Gympass ecosystem and help us achieve our mission.
- Live the mission - We believe that physical activity is transformative and we value an active lifestyle. Our goal is to empower everyone to live our mission and we recognise that means different things for different people.
Company HQ
South Village, New York, NY
Articles
Leadership
Cesar
(CEO)Previously worked as a consultant at McKinsey. Head of Business Development for CVC (travel company in Brazil). Studied for an MBA at Harvard before dropping out to start Gympass
Joao Barbosa
(VP of Partners Brazil & New Business)Started their career as a risk analyst at Santander. Worked as a Senior Analyst then Coordinator of Business Performance at CVC.
People progressing
Joined as a Partnerships Specialist. Promoted to Partnership Executive after 1.5 years, then to Partnerships Manager. Is now Senior Partnerships Manager.
Share this job
View 4 more jobs at Gympass