Mobile Engineer, Intercom
Android
+ Equity
More information about location
2+ days a week in office
The modern customer communications platform
Open for applications
The modern customer communications platform
1001+ employees
Open for applications
+ Equity
More information about location
2+ days a week in office
1001+ employees
Company mission
Intercom's mission is to make internet business personal.
Role
Who you are
- 3+ years experience building mobile products on Android
- Knowledge of Kotlin or Java, Android APIs and design patterns
- You’ve published one or more apps in the Play Store
- Having experience building an Android SDK is a bonus
- Experience collaborating directly with product teams and designers, and the ability to deliver value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams
What the job involves
- Intercom’s Android Messenger SDK is integrated into thousands of Android apps and used by millions of users. We’re looking for an Android Engineer to help us shape and accelerate our mobile Messenger strategy
- In this role, you’ll be part of the team consisting of mobile engineers, product manager, designer and full-stack web engineers that own problems end to end for all mobile offerings at Intercom
- Building a visual Messenger SDK allows you to ship beautiful and quality UI/UX for millions of users while also giving you a unique opportunity to go deeper into the Android operating system than you would building an app
- We value autonomy in our teams at Intercom. The Messenger team is staffed with Android, iOS and full-stack web engineers as well as a Designer and Product manager. We own problems end to end, which means you will work with all those people as we build new products
- While we don’t expect you to write code outside of the Android codebase, it is important to be willing to learn, fully understand and take ownership of the system and customer experience end to end
- Our Android Mobile SDK is built in Kotlin and Java. We are open to change, adopting the right tools for the job but we are pragmatic in how we use our time. We optimize for delivering the highest value for our customers
- The Messenger team collaborates with the other teams in Intercom as we bring a range of features to the mobile SDKs. As platform experts, we know what’s best on mobile and can help support and upskill other teams to adopt their features for mobile
- We value moving fast and shipping to learn at Intercom. We’ve got a great CI setup with extensive unit test coverage using JUnit and Robolectric and UI tests with Espresso and Firebase. Our strong test coverage allows us to safely move fast without breaking existing features
- Collaborate on shaping our mobile strategy and roadmap across all Intercom offerings
- Owning problems end to end, working with design, product, backend engineers as well as other Android and iOS engineers to solve the biggest problems for our customers. We believe in autonomous teams and that the best mobile products are created from close collaboration across the stack, without barriers
- Help us make the right tradeoffs while being pragmatic and building for the long term
- Develop technical plans and contribute to our technical architecture as we grow
- We move fast at Intercom but building a mobile SDK demands a very high quality bar. You will help us build long-standing, well tested and reliable Android code
- You’ll report directly to an Engineering Manager who will start you off with a great onboarding plan
- You’ll embed immediately into our Messenger team and receive dedicated peer support from one of our engineers
- We invest heavily in our Engineers, supporting individual career development through training and coaching
Our take
If you've ever seen a chat pop up on a business' website, it was probably provided by Intercom. Though ubiquitous now, it used to be a major challenge for companies to communicate swiftly with their customers. Intercom's Messenger allows a company to instantly reach out with human or automated support, improving customer service and greatly increasing conversion rates for sales.
While the Messenger is its most visible product, Intercom provides a service similar to Salesforce, as an advanced customer relationship management system. However, Intercom doesn't see Salesforce as a major rival, as Intercom specialises in the online market while Salesforce is more suited for traditional retail. Intercom is used by more than 25,000 businesses including Amazon, Meta and Atlassian, and reaches an estimated 600 million end users monthly.
Intercom has primarily served the US and Irish markets but has been expanding its presence globally in recent years. Despite having a commanding market position, it is continuing to develop its product, most recently delivering a major functionality upgrade to its Messenger software, greatly increasing its ability to carry out ticketed support requests.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
41% female employees
-7% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2018
$125m
SERIES D
Apr 2016
$50m
SERIES C
Total funding: $240.8m
Company benefits
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Generous public transport allowance for commuting
- Wellness programme that allows you to expense gym and other sports activities up to £90 quarterly
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- Open vacation policy and flexible holidays so you can take time off when you need
- Work from home opportunities
- Health insurance
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Regular compensation reviews - we reward great work
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Company values
- We're optimistic & positive
- We obsess about our customers' success
- We're confident, yet humble
- We think big and start small
- We go further together
- Make every day count
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Eoghan McCabe
(Co-Founder & CEO)Previously CEO of Contrast and Exceptional. Is also the Chairman of Intercom.
Des Traynor
(Co-founder & CSO)Previously worked in software development and is an expert in User Experience (has lectured on the topic and was UX Lead at Contrast)
Ciaran Lee
(Co-founder)Previously Lead Engineer at RateMyArea.com and CTO of Exceptional. Was Intercom's CTO until 2021.
People progressing
Joined as a Manager in Product Analytics. Made it to VP of Research & Data Science after 6 years and 3 promotions
Salary benchmarks
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