Customer Success Manager, Quartzy
$70-84k
+ Corporate bonus program
Laboratory management platform
Be an early applicant
Laboratory management platform
21-100 employees
Be an early applicant
$70-84k
+ Corporate bonus program
21-100 employees
Company mission
To help life scientists and lab managers handle, order and optimize their resources day by day.
Role
Who you are
- You’re a self-starter – curious, resourceful and confident working with a diverse range of personas
- You understand the sales mindset but thrive in process-driven environments
- You’re a clear communicator who can adapt your approach to suit various learning styles, whether through 1:1 meetings, product tours, webinars, help docs, etc to best accommodate users’ needs
- You collaborate effectively across teams and are energized by delivering high-impact customer experiences
- Demonstrating new features, identifying optimization opportunities, and removing roadblocks are your strengths
- You’re also skilled at managing escalations with professionalism and care
- 2+ years customer success, sales, or account management experience (SaaS preferred)
- Strong multi-tasking and organizational skills
- Fantastic written and verbal communication
- Eager to learn and grow
- Bachelor's degree or considerable and relevant work experience
- A tech savvy person who is experienced working with a variety of different technology (we use Salesforce, Outreach, Looker, and other sales automation/enablement tools)
- Quartzy experience preferred
- Interest (or a background) in life sciences is preferred
What the job involves
- Quartzy is seeking an ambitious Customer Success Manager to build lasting relationships with our amazing users
- In this role, you’ll guide customers in setting goals, expanding their use of the platform and ensuring continued success with Quartzy
- Oversee the customer lifecycle management and identify areas for optimization
- Manage renewals for assigned accounts
- Conduct regular customer check-ins and SaaS business reviews to assess progress, gather feedback and discuss future goals
- Collaborate with Sales/Success teams to drive incredible renewal rates and minimize churn
- Create and deliver customized reports, presentations, and performance insights to demonstrate the impact of our solutions
- Lead customer training sessions, workshops, and demonstrations to enhance product knowledge and usage
- Manage customer escalations and ensure issues are resolved quickly and effectively
- Discover and identify upsell/cross sell opportunities to maximize customer growth
- Report customer product feedback to Product and Engineering teams
Our take
As life scientists revolutionize the world, innovation is accelerating at a rapid speed. It's no surprise the tools used to manage laboratory research can't keep up, with many work tools actually holding researchers back, wasting valuable time and money.
Quartzy is a cloud-based laboratory management platform that is helping research teams and laboratory managers better organize their inventory, ordering, and communication workflow. The platform's software combines laboratory resource management and eCommerce to create a unique value in its market, allowing researchers the time they need in order to focus on their next discoveries.
Recognized as the world's #1 laboratory management platform, Quartzy now serves over 28,000 customers, from startups to leading academic laboratories. Along with the support of multiple investors, Quartzy is focused on building a product and company that can keep up with the ever-evolving pace of scientific discoveries and help make an impact in the world.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2019
$5m
EARLY VC
Jan 2016
$17m
SERIES B
Total funding: $27.2m
Company benefits
- Health, dental, and vision insurance
- Flexible health savings accounts, life, long-term and AD&D insurance
- 100% remote team
- Generous time off
- Choose your own work setup along with a Spotify subscription and headphones
Company HQ
Eden Shores, Hayward, CA
Leadership
Jayant Kulkarni
(Co-Founder & CEO)Graduated from Cornell University with a Ph.D. in Control Systems.
Adam R.
(Co-Founder & CPO)Previously a Resident Physician at the Barnes-Jewish Hospital.
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