Customer Success Manager, venn
$80-110k
+ Equity
Social media & experience platform for neighborhoods
Open for applications
Social media & experience platform for neighborhoods
21-100 employees
Open for applications
$80-110k
+ Equity
21-100 employees
Company mission
Venn's mission is to help people create a sense of Belonging in their homes and neighborhoods.
Role
Who you are
- 2 - 5 years of experience managing customer relationships in B2B SaaS companies
- Highly organized with a strong ability to prioritize across multiple projects
- Attention to detail and commitment to quality
- Effective and top-notch communication skills, both written and verbal, and a high level of comfort connecting with and speaking to new people
- Determined and results-oriented
- Collaborative team-player
- Hybrid in our NYC office
Desirable
- Startup experience preferred
- Prop tech experience is a plus
- Exposure to and familiarity with CRM and project management tools
What the job involves
- As a Customer Success Manager, you will serve as the primary point of contact for our clients and as the voice of the client to our internal teams
- You will drive adoption of the Venn platform, ensure programs and campaigns are being executed effectively, and successfully demonstrate value to the client
- By being an expert of the Venn platform, you are able to provide a unique level of consultation and inspiration to our clients
- Customer Success Managers will work with cross-functional teams including Sales, Support, Product, Implementation and Data, to accelerate usage, relay client needs and increase retention
- This role will impact company expansion goals by focusing on client satisfaction and product utilization
- Engaging newly launched property management teams to ensure adoption and increase product usage
- Understanding property management teams’ priorities and objectives and supporting them through Venn’s platform and initiatives
- Tracking and reporting on user engagement internally and externally
- Providing hands-on support and training resources to clients, encouraging their self sufficiency in the platform
- Soliciting and responding to client feedback, and finding ways to tailor and improve the partnership, including through data insights & creative initiatives
- Deftly navigating internal cross-functional departments and external stakeholders to achieve results effectively
- Leveraging strong analytical and project management skills to drive process and overall client satisfaction & retention
Our take
In an age where we are spending more of our lives online, there are a handful of technology companies hoping to help us foster offline, local relationships. Facebook and Nextdoor are just a couple attempting to build connections between people and in turn offer services relevant to them - but Venn’s cofounders believe they can do a better job.
Where Facebook’s local offering emerges in a mess of products, and Nextdoor battles controversy and its own unfocused service, Venn has a much more precise strategy. The startup is focusing just on urban areas where there are large apartment buildings, and is forging deals with the landlords of these buildings to build links to their tenants, delivering revenue.
Moving forward, the startup has plans to expand into multiple US markets while ensuring that for every one they foster true connections between neighbors and neighborhoods. Scale can sometimes mean a loss in authenticity but as long as Venn sticks to its local roots, it should ensure millions of people in thousands of neighborhoods are happier, more connected, and more involved in their communities.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-3% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2021
$10m
SERIES B
Jun 2021
$60m
SERIES B
Total funding: $110m
Company HQ
Tribeca, New York, NY
Articles
Leadership
Chen Avni
(CPO)Gained a Bachelor's in Psychology & Business at Reichman University before co-founding Venn in 2016.
Or Bokobza
(CEO)Served in the Israeli Special Forces for 8 years until they co-founded Selina, a hospitality brand & platform with over 1000 employees.
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