Customer Success Manager, venn

• 2 - 5 years of experience managing customer relationships in B2B SaaS companies
• Highly organized with a strong ability to prioritize across multiple projects
• Attention to detail and commitment to quality
• Effective and top-notch communication skills, both written and verbal, and a high level of comfort connecting with and speaking to new people
• Determined and results-oriented
• Collaborative team-player
• Hybrid in our NYC office

Desirable

• As a Customer Success Manager, you will serve as the primary point of contact for our clients and as the voice of the client to our internal teams
• You will drive adoption of the Venn platform, ensure programs and campaigns are being executed effectively, and successfully demonstrate value to the client
• By being an expert of the Venn platform, you are able to provide a unique level of consultation and inspiration to our clients
• Customer Success Managers will work with cross-functional teams including Sales, Support, Product, Implementation and Data, to accelerate usage, relay client needs and increase retention
• This role will impact company expansion goals by focusing on client satisfaction and product utilization
• Engaging newly launched property management teams to ensure adoption and increase product usage
• Understanding property management teams’ priorities and objectives and supporting them through Venn’s platform and initiatives
• Tracking and reporting on user engagement internally and externally
• Providing hands-on support and training resources to clients, encouraging their self sufficiency in the platform
• Soliciting and responding to client feedback, and finding ways to tailor and improve the partnership, including through data insights & creative initiatives
• Deftly navigating internal cross-functional departments and external stakeholders to achieve results effectively
• Leveraging strong analytical and project management skills to drive process and overall client satisfaction & retention