Customer AI engineer, WRITER
+ stock options
Enterprise AI platform for agentic work
Job no longer available
Enterprise AI platform for agentic work
501-1000 employees
Job no longer available
+ stock options
501-1000 employees
Company mission
To bring generative AI to the enterprise.
Role
Who you are
- Bachelor's degree or higher in Computer Science, Linguistics, or a related field
- Solid coding proficiency using Python
- Professional experience in prompt design and a deep understanding of linguistic principles
- Expertise working with search patterns for morphology and word patterns
- Proven experience in designing, developing, and evaluating base prompts
- Knowledge of natural language processing and machine learning concepts is a plus
- Excellent communication and collaboration skills
- Problem-solving mindset and a passion for working on complex challenges
- Attention to detail and the ability to work independently and as part of a team
What the job involves
- As a Customer AI Engineer at Writer, you'll play a critical role in developing and building complex prompts, applications, and agents to support our most important customers
- You'll work closely with our Customer Success team both to determine how best to take the input data we receive from our customers and use it to produce first-rate content using our proprietary Palmyra family of models
- You'll also ensure customer content aligns with their style and formatting requirements
- Your expertise in Python, dataset curation, prompt design, and linguistics will be crucial to growing and maintaining Writer’s relationships with its customers
- You'll initially report to our VP of Technical Delivery
- Base Prompt Design and Iteration: Create and optimize base prompts that will be used to supercharge our customers’ content creation pipelines
- Linguistic Expertise: Utilize your understanding of linguistics to craft search patterns used to enforce customer formatting guidelines in their content
- Prompt Chain Design: Collaborate with the team to design, develop, and evaluate prompt chains for specific content creation tasks
- Technical scoping: Work with stakeholders in Customer Success and with our customers to scope projects and define best practices for using what you create
- Documentation: Maintain clear and comprehensive documentation of prompt engineering processes and outcomes and share innovative techniques with the team
- Cross-functional Collaboration: Collaborate with engineering team members to integrate your prompt engineering work seamlessly into our product
Our take
AI-assisted writing tools have taken off over recent years. With the likes of high-exposure company Grammarly accelerating adoption of such tools, a flurry of startups have appeared to offer their own takes. WRITER’s angle is to leverage AI as a means of standardizing and scaling both content and communications for business teams. The tool offers auto filling and inline suggestions that keep content aligned with pre-determined company language and style guides.
This branded fine-tuning function distinguishes it from full copy-generation competitors, as well as from Grammarly itself, which is a more generalist copyediting tool. It subsequently caters to major enterprise clients looking to maintain standards across multiple and sprawling teams, and the company has managed to net major clients like Deloitte, Twitter, UiPath, and Accenture.
While AI-related buzz remains solidly around generative AI's like ChatGPT and Bard, WRITER's narrow target market - in which it has already found success - supplies plenty of scope to grow, as AI copyediting tools look set to rapidly become content industry standard. With continued new launches and updates to its offerings, as well as an impressive $200 million Series C awarded in 2024, the company is well-placed for further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
229% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2024
$200m
SERIES C
Sep 2023
$100m
SERIES B
Total funding: $326m
Company benefits
- Health: Selection of employer-covered medical plans, plus dental, vision, life insurance, and FSA.
- Family-friendly: Competitive parental leave policy, working parents can truly own their schedules.
- Hybrid culture: We’re built around a mix of in office collaboration and remote work when needed.
- Finance: Company stock options, plus a 401k plan with employer contributions.
- Growth: Learning and development stipend and generous PTO.
- SF/NY/London office space: Three beautiful sunny offices in three incredibly exciting cities.
Company HQ
Union Square, San Francisco, CA
Leadership
May Habib
(Co-Founder & CEO)Harvard economics graduate, who was previously VP of sovereign wealth fund Mubadala Development Company, and a global shaper at the World Economic Forum. Also co-founded Qordoba.
Waseem Alshikh
(Co-Founder & CTO)Previously co-founded CloudAppers, then served as CTO at iMENA. Subsequently co-founded AI content editor Qordoba.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 50 more jobs at WRITER