Manager of Associate Technical Account Management, Wiz
West
$172-191.2k
+ Eligible to participate in Wiz’s equity plan and may also include incentive compensation
Cloud security software for modern cloud protection
Job no longer available
Cloud security software for modern cloud protection
1001+ employees
Job no longer available
$172-191.2k
+ Eligible to participate in Wiz’s equity plan and may also include incentive compensation
1001+ employees
Company mission
To help organizations create secure cloud environments that accelerate their businesses.
Role
Who you are
- 5+ years of leadership experience, running scaled or digital touch teams in the cybersecurity, containers, and/or cloud computing markets
- Knowledge of cloud computing and ideally, hands-on experience with building and operating cloud infrastructure
- A highly consultative and strategic mindset, setting ambitious goals and innovating to achieve them
- Proven track record of working with customers at senior levels (ideally up to CxO level) in a Customer Success, Support, Service Delivery, TAM, and/or Professional Services role
- Experience managing customer escalations and balancing customer expectations with design and business requirements
- Excellent written and verbal communication skills
- Strong organizational and time management skills
- Thorough understanding of cloud platform features, capabilities, and best practices for securing and building on the cloud
- Ability to thrive in ambiguity and be a self-starter, self-directed, and independent thinker
- Ability to multitask and work in a fast-paced environment
What the job involves
- As the Regional Manager of Associate Technical Account Management, you will report to the Regional Director of Customer Success for Americas. You will lead a newly created team of Associate Technical Account Managers (TAMs)
- Our Scaled Customer Success approach balances two distinct workflows, and as the TAM Manager, you will oversee the strategic execution of both. The primary engagement model is reactive, where your leadership will guide the team in monitoring dashboards for risk signals and collaborating with account teams to deliver targeted interventions
- You will empower your team to lead impactful sessions addressing adoption barriers, deliver targeted training programs, facilitate feature request collection, conduct insightful usage pattern analysis, and ensure seamless technical support coordination across their assigned accounts
- While the initial focus will be on effectively managing reactive engagements, you will also champion the development of proactive strategies that create one-to-many impact across the customer base
- This involves identifying trends and patterns across customer engagements, driving the creation of scalable solutions that benefit multiple accounts simultaneously, and overseeing the development of standardized resources that proactively address common challenges
- Your leadership in this dual approach will ensure the efficient resolution of immediate customer needs while strategically expanding our influence and value delivery across the broader portfolio
- Lead and develop a team of Associate TAMs focused on driving adoption and success across a large customer pool, ensuring their individual growth and impact
- Champion the voice of the customer within your region, proactively highlighting successes and raising risks to internal teams
- Contribute as a key member of the regional Extended Leadership Team, collaborating with cross-functional leaders to drive regional customer success
- Partner with Global Scaled TAM teams to define, implement, and continuously improve best practices and the overall model
- Own and drive the achievement of key performance indicators (KPIs) related to adoption, security risk reduction, customer health, and retention, consistently striving to exceed targets
- Strategically promote the full adoption of the Wiz platform and the democratization of security practices within customer environments
- Collaborate with global Customer Success peers to develop and execute a unified global strategy focused on excellence
- Serve as the primary point of escalation for critical customer situations within your assigned base
- Maintain a strong technical understanding of the Wiz platform, cloud computing, cybersecurity, and the broader IT ecosystem to effectively guide your team and advise customers
- Enable customers to secure their cloud deployments by proactively advising on cloud security best practices throughout their journey with Wiz
- Collaborate proactively with our Partners and Channel team to ensure positive customer outcomes
- Act as a passionate advocate for our post-sales customer experience, articulating the value of our support packages to prospects when necessary
- Stay current with cloud and cybersecurity trends and our product roadmap to anticipate future customer needs and proactively prepare your team
Our take
Wiz is a cloud security startup that rapidly made its mark in the cybersecurity world. Launched by a team of former microsoft executive, the company made headlines in summer 2022, when it achieved an impressive $180M in annual recurring revenue just two years after its first product went to market, earning itself some major clients, including Salesforce, Slack, BMW, and Asos along the way.
Most recently, Wiz has become the centrepiece of a massive acquisition deal: Google (via its parent Alphabet Inc.) announced a $32B agreement to acquire the company. The deal, which initially faced antitrust review by the US Department of Justice, has now cleared this regulatory hurdle and is expected to close in early 2026.
This acquisition underscoreWiz's exceptional rise in the cloud security space. And the company's rapid growth, client base, and industry-leading technology have made it one of the most influential cycbersecurity startups in recent years. As it transitions into the Google ecosystem, Wiz is ready to scale and shape the future of cloud security on a global scale.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2024
$1bn
SERIES E
Feb 2023
$300m
SERIES D
Total funding: $1.9bn
Company benefits
- Health benefits: We've got your health covered, plain and simple.
- Home Office Setup: Your comfort zone gets a work makeover, on us.
- Flexible PTO Policy: Time off that works with your life, not against it.
- Fully stocked kitchen with snacks and drinks: Craving a snack? Our kitchen's wehr it's at.
- Fully stocked kitchen with snacks and drinks: Craving a snack? Our kitchen's where it's at.
- Lunch provided: Lunch? Consider it sorted.
- Free Wiz Swag always available: Wear your Wiz pride, anytime.
Company HQ
Chelsea, New York, NY
Leadership
Assaf Rappaport
(Co-Founder & CEO)Previously co-founded and was CEO of security SaaS Adallom (acquired by Microsoft in 2015). Subsequently spent four years at Microsoft as a General Manager, first of Cloud Security, then R&D Israel.
Ami Luttwak
(Co-Founder & CTO)Previously the co-founding CTO of Adallom, next joining Microsoft as CTO of the Cloud Security Group, before becoming CTO of R&D Israel.
Yinon Costica
(Co-Founder & VP of Product)Previously spent 4 years at Microsoft, joining as a Principal Program Manager of Cloud Security before moving into the role of Partner Director of Product Management and Cloud Security.
Roy Reznik
(Co-Founder & VP of R&D)Alongside Wiz, Roy is also the co-founder and Master Distiller at Kataro Distillery. Before this, they worked as Principal R&D Group Manager for Microsoft, joining the company from Adallom whom they co-founded.
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