Technical Account Manager, Amazon

• Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc
• Understand operational parameters and troubleshooting for 2 or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development
• Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences
• Ability to juggle tasks and projects in a fast-paced environment
• Customer obsessed

Desirable

• An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers
• As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology
• You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services
• This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more
• Our Technical Account Managers partner with some of the most iconic businesses in the country
• These range from rising startups building their business from scratch through to large enterprises going through significant transformation
• You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues
• As we continue to rapidly expand in EMEA, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills
• You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products
• You’ll also have the chance to receive mentor-ship and gain AWS certifications
• AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector
• The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success
• AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services
• You’ll build solutions, provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers, understanding their business needs and technical challenges
• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
• Consult with a range of partners from developers through to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning
• Solve a variety of problems across different customers as they migrate their workloads to the cloud
• Uplift customer capabilities by running workshops, brown bag sessions, etc