Consumer Protection Manager, Remitly
+ Employee Stock Purchase Plan
More information about location
3+ days a week in office
International payments company
Be an early applicant
International payments company
1001+ employees
Be an early applicant
+ Employee Stock Purchase Plan
More information about location
3+ days a week in office
1001+ employees
Company mission
To transform lives with trusted financial services that transcend borders.
Role
Who you are
- 5+ years' experience in financial services compliance, legal, or regulatory roles with exposure to consumer protection regulation
- Ability to interpret regulation and translate it into practical, actionable advice and oversight expectations
- Experience reviewing, advising on, or assessing compliance controls in cross-functional environments
- Experience with payments regulation (e.g. US Reg E and UDAAP, UK Consumer Duty, or equivalent conduct frameworks)
- Exposure to fraud or scam-related controls (advantageous but not required)
- Experience supporting product launches or geographic expansion in regulated environments
- Familiarity with data analysis tools (e.g., SQL)
What the job involves
- At Remitly, customers are at the centre of everything we do, and protecting their interests is fundamental to how we operate
- We are seeking a Consumer Protection Manager to support second line oversight of consumer protection across Remitly's operations
- This role focuses on independent regulatory interpretation and structured oversight of consumer protection controls and requirements across regions
- The successful candidate will operate autonomously, manage defined workstreams, and engage with stakeholders across Compliance, Product, Engineering, Operations, and Marketing
- It requires sound regulatory judgment, strong control assessment capability, and the ability to provide clear, risk-based oversight, support, and practical advice
- This role is based in London and reports to the Global Consumer Protection Manager
- Independently interpret consumer protection regulations (e.g., UDAAP, Reg E, UK Consumer Duty, Canadian FCAC and similar frameworks) and translate obligations into clear, practical guidance
- Provide risk-based advice to business stakeholders on the design and implementation of consumer protection controls, policies, and customer-facing initiatives
- Conduct structured second line review and challenge of control design, implementation, and monitoring to ensure regulatory intent is met and consumer risks are appropriately mitigated
- Assess and document control effectiveness, including clarity of ownership, monitoring approach, and evidence standards
- Work with stakeholders on market expansion initiatives, product changes, and regulatory developments, regulatory change implementation, consumer protection education content, advising and partnering on consumer protection impacts and appropriate risk mitigation
- Contribute to oversight of scam prevention and broader consumer harm initiatives, including regulatory tracking and review of control effectiveness
- Provide structured status updates, escalate risks where appropriate, and represent Consumer Protection in relevant cross-functional forums
Salary benchmarks
Our take
Since its inception in 2011, Remitly has focussed on helping immigrants to send money across the world faster, cheaper and easier. The company has grown exponentially since then and now operates across multiple continents. Remitly put down most of its success on putting its customers first.
The emergence of digital banks with low transaction fees cross-country has increased competition in a space where Remitly was dominant for many years. The company must continue to innovate its product to ensure it is the go-to place for these types of payments.
That said, Remitly continues to partner with exciting companies and improve their service for loyal customers. The company is setting its sights beyond its core remittance service, such as through the introduction of Passbook, an app that allows customers to access digital banking through a partner bank.
Steph
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Jul 2020
$85m
LATE VC
Jul 2019
$135m
SERIES E
Total funding: $435.8m
Company benefits
- Spend up to $1,000 per year on costs related to continuing education or on travel to countries Remitly serves, allowing you to gain insights to our customer’s journeys
- All of our office spaces offer our employees a place to collaborate and celebrate. With locally sourced artwork and vibrant designs, they create an environment that all can enjoy
- Fill your cup up outside of work and take advantage of our generous paid time off policies, leave policies, and flex working hours to ensure you are able to meet the demands of life outside of work
- Tap into the learning routines, resources and affinity groups Remitly provides to help you further your own DEI journey
- Contribute to the communities we serve through volunteering, employee giving, or civic advocacy
- Remitly provides rich benefit plans intended to cover the needs of our diverse teammates
Company HQ
Central Business District, Seattle, WA
Leadership
Matt Oppenheimer
(CEO & Co-Founder)After completing an M.B.A from Harvard Business School he worked as a Director for Barclays before founding Remitly in 2011.
Josh Hug
(Vice Chair & Co-Founder)He was a Director at Real Networks for 7 years before co-founding Shelfari, which was acquired by Amazon as he stayed onboard to run it as CEO.
Share this job
View 10 more jobs at Remitly