Technical Customer Success Specialist, Fivetran
$108-129.6k
2 days a week in office (Oakland, CA)
Automated data movement platform
Job no longer available
Automated data movement platform
1001+ employees
Job no longer available
$108-129.6k
2 days a week in office (Oakland, CA)
1001+ employees
Company mission
To make access to data s simple and reliable as electricity.
Role
Who you are
- Experience: 1–2 years in customer success, product support, enablement, or similar role
- Customer-Centric Mindset: Ability to diagnose customer friction points and provide clear, scalable solutions
- Technical Proficiency: Foundational knowledge in SQL, APIs, cloud data warehouses (Snowflake, Databricks, BigQuery, Redshift), and basic data ELT concepts
- Program Builder: Experience running group enablement (webinars, labs, training, or community events) preferred
- Analytical Skills: Comfortable using CRM and product analytics to identify usage patterns, triggers, and opportunities
- Collaboration: Proven ability to partner with cross-functional teams (product, sales, support, RevOps) to improve customer outcomes
- Communication: Strong written and verbal communication skills for both 1:1 and many-to-1 interactions
- Adaptability: Thrives in an environment where success is measured by customer outcomes and scalable impact, not quota attainment
What the job involves
- Fivetran is the one platform for moving the world’s data from every source to every destination to power every innovation
- To support our growth, our Product Growth Partners (PGPs) are central to Fivetran’s self-service motion, enabling thousands of customers to succeed at scale. PGPs design and deliver many-to-1 enablement programs, proactively reduce friction for self-service users, and intervene with precision when accounts need additional guidance
- PGPs ensure that customers who can self-serve do so seamlessly, while those who need help receive the right support at the right time
- Accelerate Self-Service Success
- Guide new trial users and existing customers to value through scalable programs such as webinars, office hours, and educational sessions
- Direct customers/prospects to resources (help docs, videos, automations) that resolve blockers without requiring 1:1 intervention
- Deliver Targeted Customer Interventions
- Identify accounts showing clear setup friction or usage blockers and step in with qualified, high-value interventions
- Drive trial-to-paid conversions where PGP guidance removes obstacles and enables customers to commit to a paid plan
- Run Many-to-1 Programs
- Design, host, and optimize scalable programs (hands-on labs, “best practice” webinars, AMA sessions) that drive activation, adoption, and expansion at scale
- Measure program reach, engagement quality, and downstream business impact (trial conversion, connector expansion, MAR growth)
- Enable Expansion Readiness
- Identify accounts with expansion potential (new connectors, workloads, or use cases) and surface them for sales or CSM follow-up when appropriate
- Share preventative guidance to reduce drop-offs and ensure smooth adoption as accounts scale
- Advocate for Customers
- Capture customer insights and funnel them back to product, engineering, and marketing teams to improve self-service experiences
- Build scalable resources (guides, templates, content) that multiply across the customer base
- Handle Reactive Needs
- Support “lights-on” requests (low-touch commercial tasks, small contract adjustments, billing/account escalations) efficiently and effectively
Our take
Fivetran is a data integration company focused on one simple idea: making data easy to move and use. It provides a fully managed platform that automatically moves data from hundreds of sources into cloud destinations, helping team centralize information without building or maintaining complex pipelines. So, by handling the heavy lifting behind the scenes, Fivetran allows organizations to spend less time managing infrastructure and more time working on their data.
This approach has a real and growing impact, with more than 700 fully managed connectors, Fivetran supports hybrid and multi-cloud environments and keeps data accurate and secure as it flows into analytics and AI systems. Trusted by over 7,600 customers worldwide, the platform helps businesses standardize how data is collected and shared across teams, breaking down silos and making insights more accessible. And the result is a stronger data foundation that supports faster decision-making and innovation.
In 2025, the company's momentum was also recognized with a Microsoft Marketplace Partner of the Year Award and a finalist spot for Microsoft's Americas Emerging Partner of the Year. These milestones reflect its role in helping enterprises modernize data infrastructure on Microsoft Azure and prepare for AI-driven workloads. By continuing to deepen its partnerships and focus on reliable, automated data movement, Fivetran is well positioned to carry this success forward as organizations increasingly rely on data s the backbone of future intelligence.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2021
$565m
SERIES D
Jun 2020
$100m
SERIES C
Total funding: $727.7m
Company HQ
Downtown, Oakland, CA
Leadership
George Fraser
(CEO)George graduated with a PhD in Neurobiology from the University of Pittsburgh.
Taylor Brown
(COO)Taylor studied Business Administration (focusing on design strategy) at California College of the Arts to Masters level.
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