AI Tooler, Scaleway
Customer Support Operations
1-2 days a week in office
Complete cloud ecosystem
Be an early applicant
Complete cloud ecosystem
501-1000 employees
Be an early applicant
1-2 days a week in office
501-1000 employees
Company mission
To power our fast-growing global digital infrastructure in a smart, responsible and renewable way.
Role
Who you are
- Data Scientist / AI Engineer with 2+ years of experience (excluding internships), ideally on LLM-based projects
- Proficiency in Python (ML pipelines, FastAPI, Scikit-learn, NumPy, Pandas, etc.)
- Strong knowledge of LLMs, their limits, and how to integrate them in agent-based systems
- Experience with frameworks such as LangChain or LlamaIndex
- Familiarity with RAG, vector databases, and information retrieval systems
- Solid grasp of model evaluation techniques
- Hands-on with MLOps/LLMOps, CI/CD, Docker, Nginx…
- Experience in customer care or industrial environments is a plus
- Bonus: knowledge of Golang or JavaScript
- Strong communication skills, able to work closely with support agents and managers
- A genuine team player, eager to collaborate across functions
- Rigorous and reliable, ensuring robust AI tools in production
- Curious, autonomous, and comfortable solving complex problems
What the job involves
- To keep raising the bar, we are looking for an AI Tooler dedicated to Customer Support Operations
- Your mission will be to help our Customer Care teams become more efficient, improve productivity, and ultimately deliver an outstanding experience to our clients
- Concretely, you’ll design and deploy AI tools that classify tickets, assist agents in writing answers, summarize conversations, and analyze support data
- By doing so, you will play a key role in making our customer interactions smoother, faster, and smarter
- You’ll be part of the AI Tooling team, a group of engineers passionate about turning the latest AI breakthroughs into real business impact
- Each AI Tooler is embedded into a process or a team to stay close to the challenges they solve
- For this role, you will work closely with the Customer Care team (mainly based in Paris) and report directly to the VP Customer Care
- You’ll be the go-to AI Tooler for Customer Support, while also exchanging best practices with other AI Toolers across Scaleway
- Your daily partners will be support agents and managers, all aligned on one goal: building a world-class customer experience
- Build and deploy AI solutions to classify incoming support tickets
- Create smart assistants that help agents craft clear and efficient answers
- Develop tools to summarize conversations and tickets for faster resolution
- Run data analyses (qualitative and quantitative) to spot trends and improvement areas
- Collaborate with Customer Care teams to integrate AI seamlessly into their workflows
- Work hands-on with tools like Deskpro, Salesforce Extract, Jira, Confluence, Tableau, and Excel
Application process
- 1st interview with the VP Customer Care (30 min)
- 2nd interview with the Lead AI Tooler (1 hour)
- 3rd interview with the COO (30 min)
Our take
Cloud computing is fast increasing in popularity and use, and many companies are turning to the cloud in order to better their functions. Scaleway enables developers and businesses to build, deploy and scale their applications for the cloud, with a focus on providing a range of options so that clients can access exactly what they need.
Scaleway, which labels itself “the cloud of choice”, delivers fully managed offerings for bare metal, containerization, and serverless architectures. It is attractive especially to startups, as it offers more flexibility than alternate cloud providers, and it boasts a smooth developer experience, carbon-neutral data centers, and native tools for managing multi-cloud architectures.
Scaleway is used by over 25,000 businesses including Golem.ai and Aternos. Aligning with its focus on bringing the cloud to startups, the company has launched a “Startup Program” where participators can earn cloud credits as well as gaining access to technical expertise and masterclasses. Scaleway has also partnered with Clever Cloud, in order to deliver an efficient alternative to for the automation of app deployment, enriching the product catalogues of both companies.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Company benefits
- Yummy: Whether you're working at La Maison or in a Datacenter, you get fresh breakfasts and snacks everyday to provide the fuel you need to innovate.
- Events, Hackathons, & Tech talks: We do believe that peer-to-peer sharing is essential, so we provide media-training courses, event planning support and conference tickets. No more excuses!
- Company outings: Work hard, play hard! We have an in-house bar with a large choice of beverages and games. Plus, we organize memorable & engaging (virtual or not) team events at least twice a month.
- MacBook Pro or ThinkPad laptop: Choose your laptop, MacBook Pro or ThinkPad 15" on your first day to get your job done.
- Flexrything & Remote: We choose to work in a flex office environment to grow new collaborative ideas and practices. We work in small product oriented teams to focus & execute faster. We don't track working hours, what matters is what you get done.
- No diplomas required: At Scaleway, we don't care about your degrees, we only care about what you know. Your skillset will be evaluated in regard to your technical experiences and skills.
Company HQ
Madeleine, Paris, France
Leadership
Albane Bruyas
(CCO and COO (Not Founder))Previously Advisory Board Member at Alyx. Previously Operations Manager at Toshiba, Consultant at Harpagon and Purchaser at LVMH.
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