Copywriter, Modsquad

Salary not provided

Salesforce

Hubspot

Mid and Senior level

Remote in EU, US

More information about location

Global customer experience service provider

Be an early applicant

Global customer experience service provider

1001+ employees

B2BEnterpriseConsultingCustomer serviceDigital MediaOutsourcing

Be an early applicant

Salary not provided

Salesforce

Hubspot

Mid and Senior level

Remote in EU, US

More information about location

1001+ employees

B2BEnterpriseConsultingCustomer serviceDigital MediaOutsourcing

Company mission

To reinventing the Customer Experience Services industry.

Job

Company

Role

Who you are

We are seeking someone who can turn visitors into readers, readers into leads, and leads into clients; A writer who can fuel conversations online at scale to pave the way for sales, positioning the sales team as in-demand, trusted experts
We’re looking for someone who is data-driven. Someone who understands the ROI of content marketing, how to measure it, and how to maximize it
And that someone will have to do it in our signature style
We want a writer who resists the easy cliche, the empty jargon, and the overwrought sentences
Someone who aims for more than vapid generalizations and sophomoric insights
A writer who crafts copy that’s clear and conversational, interesting and useful
Knows how to tell a compelling story, about anything
Has an intuitive sense of our brand and voice and can write in our style
Is committed to deeply understanding our industry and audience
Can write for every step of the buyer journey
Cranks out quality copy quickly and efficiently
Reads stuff like Revising Prose and Several Short Sentences About Writing for fun
Can articulate our value propositions and bring our messaging framework to life
Experiments and iterates in a methodical, data-driven way
Obsesses over ROI
Stays abreast of new strategies and tactics in this quickly evolving area of marketing
3-5 years of proven success as a demand gen content writer
Bachelor’s degree or equivalent
Experience or familiarity with our services and related technologies (especially AI)
Demonstrable knowledge of online content strategy and creation
Excellent writing, editing, proofreading, and research skills
Excellent time-management and organizational skills
Highly familiar with digital customer experiences and the buyer’s journey

What the job involves

We’re looking to add a writer to our marketing team
Develop an inbound content program and roadmap
Maintain a content calendar with months of revenue-enabling ideas
Conduct content and market research and run interviews
Produce authoritative copy that educates and informs
Write short and long-form pieces: everything from emails to ebooks
Tailor and repurpose content to a variety of formats and channels
Utilize SEO best practices to drive organic traffic
Develop KPIs and track them through GA4, Hubspot, and Salesforce
Analyze content performance metrics and optimize content accordingly

Application process

PLEASE SUBMIT A COVER LETTER AND WRITING SAMPLES WITH YOUR APPLICATION
Take your time and make sure you do a thorough job in completing your application
Your responses should be grammatically correct and comprehensive
This will greatly increase the probability of scoring an interview!

Our take

Founded in 2007, ModSquad reinvented customer support systems within content moderation, community management, and social media. Initially known as Metaverse Mod Squad (it still is in the UK), the company was even one of the first to venture into the metaverse.

The company’s remote network of Mods (customer engagement professionals) provides omnichannel support through its platform, enabling companies including the NFL, Zendesk, and EA to confidently outsource their CX services on a global scale.

The company’s unique approach to providing enhanced customer experiences on behalf of its clients has garnered numerous high-profile international awards over the years. And ModSquad’s sustainable growth trajectory and continued expansion have it well set to remain the leading CX Service provider.