Director of Finance & Operations, StyleSeat
$150-200k
More information about location
Platform for finding and booking local beauty professionals
Open for applications
Platform for finding and booking local beauty professionals
201-500 employees
Open for applications
$150-200k
More information about location
201-500 employees
Company mission
To connect consumers with independent beauty professionals. Its online platform offers individuals great services while empowering beauty brands to grow.
Role
Who you are
- 7+ years of financial management experience, with 3+ years in a leadership role
- Leading finance operations, including fraud prevention and customer service teams and initiatives
- Motivating teams to achieve key and impactful metrics in a fast-paced environment
- Financial Expertise: Strong knowledge of financial operations, including profit and loss statements, balance sheets, budgeting, forecasting, and cash flow management
- Experience aligning operational initiatives with financial objectives
- Advanced analytical skills with experience in building and refining financial models to forecast outcomes, evaluate risks, and support data-driven decision-making
- Ability to present complex financial data, performance metrics, and risk assessments clearly and effectively to senior leadership and cross-functional teams
- Fraud and Compliance Knowledge: In-depth understanding of fraud prevention techniques, risk assessment, and operational controls, with the ability to integrate these practices into broader financial strategies
- Customer Experience: Managing and optimizing customer support and success teams while ensuring these initiatives align with financial performance goals
- Possesses executive presence with high levels of personal and professional integrity
- A change agent with the self-awareness and organizational savvy to advance initiatives with grace and efficiency
- A progressive thinker who seeks continuous improvement for the organization and its team members
- Exceptional written and verbal communication skills, with the ability to engage effectively with multiple stakeholders
What the job involves
- As the Director of Finance and Operations, you will oversee the company’s finance, fraud, customer support, and success teams
- Partnering closely with leadership, you will manage the day-to-day finance functions, lead the finance team in developing and executing financial planning, budgeting, and forecasting, and guide high-level decisions on financial policies
- StyleSeat is a collaborative, fast-moving, and innovative 90-person company
- The right candidate will focus on maintaining financial stability and supporting profitable growth, empowering a team of top performers to achieve our goals
- We are also open to senior director candidates
- Drive financial planning, budgeting, and forecasting in collaboration with the CEO and other leaders
- Develop and maintain financial models and reports that support the company’s strategic objectives and provide actionable insights
- Implement and optimize financial systems, tools, and processes to support growth and operational efficiency
- Oversee the preparation and delivery of audited financial statements in compliance with PCAOB standards
- Monitor cash flow, capital allocation, and financial health, reporting regularly to leadership
- Manage tax compliance and ensure timely filing of state and federal taxes
- Collaborate with HR on compensation planning, hiring, and recruiting efforts aligned with budgeting and forecasting
- Provide leadership and guidance for our Fraud team and improve overall fraud prevention and controls
- Oversee fraud risk management by ensuring high-level visibility and accountability, developing and implementing operational, investigative, executive processes, and establishing metrics to monitor and mitigate risks effectively
- Communicate performance, initiatives, and threats to senior management via summaries, dashboards, and reporting
- Delivering comprehensive, proactive, and rapid solutions to evolving threats and opportunities
- Build fraud awareness, education, and referral/alert notification processes
- Set and drive new objectives for the Customer Support and Success teams to improve the overall customer experience while minimizing costs
- Assess current tools and technologies, providing the team with the resources and support needed to maximize efficiency and effectiveness
- Collaborate with team leaders to align their goals with company priorities
- Motivate and guide the team to prioritize high-impact, revenue-generating metrics
- Develop and implement strategies to improve customer satisfaction and retention
Our take
StyleSeat provides a digital marketplace for users to discover and book beauty professionals in their local area for home visits. The service lists services for hair, nail, eyelash, eyebrow and facial care. The platform also offers information regarding beauty trends to recommend appropriate services, in addition to providing a direct-to-customer salon product delivery service.
Whilst the idea was initially laughed at in Silicon Valley, the marketplace trade has become increasingly dominant, reflected in StyleSeat's success. The company has around 200 million beauty appointments in the US, generating over $10B in revenue for small businesses.
The company has seen exponential growth and progress has now developed to a point where the platform can analyze how a professional's business operates. Subsequently, it can deliver solutions that maximize a business's revenue, with businesses using StyleSeat typically finding they double their revenue after one year on the platform. Ongoing partnerships with Klarna Bank have delivered even more tools for beauty businesses to utilize, indicating StyleSeat's continued strength.
Steph
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2015
$25m
SERIES B
Jan 2014
$10.2m
SERIES A
Total funding: $40.7m
Company benefits
- Large company medical, dental and vision coverage
- Subsidized beauty and grooming services
- Monthly credit towards your favorite beauty product
- Monthly fitness credit
- “Paw”-ternity
- 100% Paid Family Leave
- Generous PTO
- Free Spotify account
Company HQ
SoMa, San Francisco, CA
Leadership
Melody McCloskey
(CEO & Founder)They studied at UC Davis before spending over a year as Manager of Online Content at Current TV. They then founded StyleSeat in May 2011, and have been CEO since then.
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