Franchisee Partnership Manager, Vagaro
$60-140k
OTE
$60-70k
BASE
Business management software for salons, spas, and fitness studios
Be an early applicant
Business management software for salons, spas, and fitness studios
501-1000 employees
Be an early applicant
$60-140k
OTE
$60-70k
BASE
501-1000 employees
Company mission
To help small businesses and independent service professionals reach their objectives by bringing technology solutions that foster growth.
Role
Who you are
- Must be located in: New York, specifically in the Manhattan or Brooklyn markets
- 4+ years of experience in multi-unit franchise operations, franchise sales, partnerships, or account management
- Experience in a quota-carrying, performance-based role preferred
- Bachelor’s degree or equivalent professional experience
- Proven ability to manage complex relationships across multiple stakeholders
- Strong analytical skills with experience interpreting KPIs and performance data
- Excellent communication, presentation, and stakeholder management skills
- Comfort working in a fast-paced, ambiguous, growth-oriented environment
What the job involves
- The Franchisee Partner Manager (FPM) is a quota-carrying, relationship-driven role responsible for driving adoption, revenue growth, and long-term success across assigned franchise partners
- Serving as the primary corporate point of contact for Vagaro contracted Franchises, the FPM blends strategic account management, consultative selling, and operational coaching to help franchise partners grow their business while expanding product adoption and monetization across the franchise networks
- This role directly influences new signups, expansion revenue, and franchisee engagement, with commission and performance tied to clearly defined adoption and revenue targets
- Consultative Coaching & Enablement
- Act as a trusted advisor to Franchisees, assisting them in setting actionable, measurable business goals tied to growth, retention, and profitability
- Deliver tailored coaching, training, and enablement to franchise partners and their location teams
- Translate product value into real-world franchise outcomes through data-backed recommendations
- Performance & KPI Management
- Analyze franchise and location-level KPIs, adoption metrics, and usage data to identify opportunities for growth
- Develop and execute action plans to improve adoption, activation, and ongoing engagement
- Provide accountability through consistent follow-up and progress tracking
- Strategic Growth Initiatives
- Partner cross-functionally with Sales, Marketing, Education, Product, and Ops to support franchise-wide initiatives
- Support beta programs, pilots, and new product launches within the franchise network
- Ensure brand consistency and best-practice execution across multi-unit operations
- Relationship Management
- Build and maintain strong, long-term relationships with franchise owners and key decision-makers
- Serve as the primary escalation point for franchise partner needs related to adoption and growth
- Represent the voice of the franchise partner internally to influence strategy and execution
Our take
For over a decade, Vagaro has been providing salons, spas, and fitness studios with a full suite of business management and payment processing tools, including payroll, payments, bookings, and marketing. Hitting Unicorn status back in late 2021, there has been surprisingly little fanfare around the company, which crept up on the market to secure an international footprint across the UK, US, Australia, and Canadian markets.
Benefitting from an upswing in business during the pandemic, when its salon and fitness clientele were obliged to double down on digital transformation, Vagaro has won the trust of a strong and extensive roster of independent professionals. In a time of crisis, the sector proved itself to be business-critical. This strong reputation will help ease Vagaro's planned expansion into other regional markets, as it grows its operations into the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Dec 2018
$63m
GROWTH EQUITY VC
Total funding: $63m
Company benefits
- Attractive Compensation & Performance Bonuses: Enjoy a competitive salary paired with performance-based bonuses
- Generous PTO: 15 accrued days, plus 10 company holidays annually
- Health & Wellness: Comprehensive healthcare, dental, and vision plans for you and your family. 🏥
- Exclusive Perks: Discounts on attractions, theme parks, shows, sports events, movies, hotels, and more through TicketsAtWork. 🎟️
- Beauty Perks: $30/month reimbursement for any Vagaro service, including health, beauty, or wellness treatments. 💅
- Food Perks: $50 monthly stipend for our onsite microkitchen and a complimentary DoorDash DashPass subscription. 🍽️
- Growth Opportunities: College Assistance Reimbursement, access to EAP & Work/Life Programs, and a LinkedIn Learning account. 📚
- Financial Security: 401k program with 4% matching and optional life/supplemental insurance. 💰
- Stay Active: Access to our on-site gym, flavored water dispenser, and basketball court to keep you fit and energized! 🏀
Company HQ
Pleasanton, CA
Leadership
Fred Helou
(Founder & CEO)Previously a Software Manager at Applied Materials, and then a Director at Novellus.
Salary benchmarks
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