Enterprise Growth Manager, Qualia
3-5 days a week in office
Digital real estate closing platform and settlement software
Be an early applicant
Digital real estate closing platform and settlement software
501-1000 employees
Be an early applicant
3-5 days a week in office
501-1000 employees
Company mission
To create a secure, seamless home buying experience for all.
Role
Who you are
- 7+ years experience in enterprise sales, account management, renewals, or customer success roles with a proven track record of managing high-value accounts
- Significant experience in the technology space, preferably with vertical SaaS or B2B enterprise software
- Executive presence with demonstrated ability to build trust and credibility with C-Suite executives and senior leadership teams
- Expert negotiation skills with experience managing complex, multi-stakeholder contract discussions
- Deep understanding of enterprise sales cycles, organizational dynamics, and how to navigate large, sophisticated organizations
- Strategic mindset with the ability to develop long-term account plans that balance customer needs with company objectives
- Proven ability to work with various internal parties
- Strong project management capabilities with experience orchestrating cross-functional initiatives involving multiple internal and external stakeholders
- Consultative approach to customer relationships with a focus on solving business problems rather than simply selling products
- Exceptional communication skills with the ability to adapt messaging for different audiences and contexts
- Resilience and composure when managing escalations and high-pressure situations
- Preferred: experience working with customers in regulated industries or with complex compliance requirements
- Preferred: understanding of real estate, title, and escrow operations
What the job involves
- We seek an Enterprise Growth Manager to join our team as we continue to serve as a key strategic partner to the largest and most sophisticated companies in our install base
- You will have the opportunity to work closely with various teams throughout the company and develop deep, long-term partnerships with national title and escrow companies
- Qualia will be a key participant in enabling these industry leaders to thrive in the digital real estate landscape
- You will be responsible for managing a portfolio of approximately 30-40 high-value accounts, identifying strategic growth opportunities, renewing annual contracts, driving significant revenue growth, and ensuring successful adoption of Qualia's suite of digital real estate products across complex, multi-market operations
- Serve as the primary strategic advisor and relationship owner for Enterprise accounts, managing complex, high-touch relationships with C-Suite executives and senior leadership teams
- Develop and execute comprehensive account strategies that align Qualia's product roadmap with customer business objectives
- Drive substantial revenue growth by managing complex renewal negotiations and identifying strategic expansion opportunities across multiple product lines
- Achieve ambitious monthly revenue targets for renewals and upsell / cross-sell in a high-value account environment
- Navigate complex organizational structures and decision-making processes to identify and influence key stakeholders
- Proactively identify at-risk accounts and implement sophisticated mitigation strategies, balancing customer advocacy with appropriate pushback when necessary
- Mediate between high-value customers and internal teams, serving as both customer champion and internal advocate to ensure alignment and successful outcomes
- Lead highly visible, strategic initiatives that require extensive collaboration across Product, Engineering, Legal, Deal Desk, Finance, and executive leadership
- Partner extensively with Customer Success Managers, Support, Solution Engineers, and other cross-functional teams to deliver exceptional customer experiences
- Conduct deep discovery to understand nuanced customer workflows, regulatory requirements, and business challenges across multiple markets
- Prepare comprehensive go-to-market strategies and business cases for Enterprise accounts
- Maintain continuous strategic communications with customers to build long-term relationships, ensure satisfaction, and identify emerging opportunities
Our take
For real estate agents, closing on a property involves a complex set of multiple transactions and endless paperwork, which can risk confusing and frustrating the buyer. The real estate industry has been slow to innovate and leverage technology to create a more streamlined experience, compared to industries such as retail.
Qualia is the first end-to-end online real estate closing platform. Its suite of products brings together homebuyers and sellers, lenders, title & escrow agents, and real estate agents onto one secure, remote platform. Since launching in 2015, over half a million real estate professionals have used Qualia for their clients.
Although fully digital real estate closings still account for only a small fraction of overall closings, the company is focused on enabling all existing participants to digitize — and eventually the entire industry. According to Qualia, it’s the only way to get enough scale to actually move the process forward.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-17% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Apr 2021
$40m
LATE VC
Dec 2020
$65m
SERIES D
Total funding: $211.6m
Company benefits
- Comprehensive health plans
- 401k program
- Commuter benefits
- Parental leave
- Flexible time off
Company HQ
The East Cut, San Francisco, CA
Leadership
Nate Baker
(Co-Founder & CEO)Previous CEO and Founder of Nebu, and Founder and Board Member of Fractal Software.
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