Sales Manager, Klaviyo
Customer Growth, Northern Europe
£108k
+ 40% uncapped variable + restricted stock units
3+ days a week in office
Intelligent marketing automation powered by customer data
Be an early applicant
Intelligent marketing automation powered by customer data
1001+ employees
Be an early applicant
£108k
+ 40% uncapped variable + restricted stock units
3+ days a week in office
1001+ employees
Company mission
To give online brands direct ownership of their consumer data and interactions, empowering them to turn transactions with customers into long-term relationships—at scale.
Role
Who you are
- 3+ years of Sales Management experience leading sales teams that require complex and transactional deal cycles
- Proven track record of being a consistent top sales performer with a multi product/platform sales process - experience in the MarTech or Ecommerce space a plus,
- Highly organized, process driven, and cross-functional relationship builder
- Comfortable being uncomfortable in an extremely fast paced, constantly changing growth environment
- Displays ownership of their team/business with an operationally driven management operating cadence
- Passionate about training, coaching, leadership, and development
- Confident and comes to the table with a learning mindset and point of view around sales excellence
- Highest caliber sales professional with experience managing multiple internal and external stakeholders
- Willing to travel 1-3X/qtr for marketing events, leadership offsites, conferences, customer on-sites
- Data-driven, detail oriented, organized, and a self-starter
What the job involves
- The SMB Customer Growth Sales Manager will be responsible for hiring, training, coaching, and leading a team of ~8 Account Executives
- The manager will constantly raise the bar of excellence in hiring, development, holding direct reports accountable to KPIs, operating highly effectively cross-functionally, and providing Senior Sales Leadership with accurate forecasts and any notable updates or learnings from the field
- Each 2024 Quarterly earnings report has highlighted CG work, cross-sell sales growth excellence, and specific customers sold by this organization. This is an opportunity to lead a team that is immediately impacting the growth of Klaviyo as a public company
- Recruit, interview, hire, train, and retain top talent
- Train, develop, and build out an ongoing skills analysis aimed at designing a scalable curriculum for improvement/advancement
- We invested in Force Management (Command of the Sale/MEDDPIC) and while experience here is a plus, this is also an opportunity to develop yourself and your sales professionals with the most elite level of sales process
- Manage the accuracy of the forecast and identify lead indicators of success
- Demonstrate high emotional intelligence and adapt your communication and/or coaching style accordingly to your direct reports
- Drive efforts in generating and closing cross sell and upsell opportunities
- Collaborate across various internal teams to ensure a positive customer experience and a progressive internal workflow
- Oversee and inspect the daily workflow of your team in order to promote KPI accountability and identify coaching opportunities
- Identify and address gaps in performance or areas for improvement and build strategic coaching plans
- Lead weekly 1:1s with direct reports and weekly team meetings that motivate and enable the team around key objectives
- Provide constructive and timely performance evaluations
- Share constructive and timely career development discussions
- Handle discipline and termination of employees in accordance with company policy
Salary benchmarks
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
46% female employees
4% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Funding (last 2 of 6 rounds)
Aug 2022
$100m
LATE VC
May 2021
$320m
SERIES D
Total funding: $778.5m
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Free books policy - if you’re better off for having read it (or listened to it—audiobooks are covered too!) we’ll pay for it.
- Generous and flexible PTO policy
- Participation in Klaviyo ESPP
- Income protection of 50% of your salary for up to 5 years
- Professional coaching or wellness support through Modern Health
- Through Cyclescheme, you can purchase a bicycle and accessories, up to £2500, and make payments through salary sacrifice over a 12-month period.
- Financial wellbeing coaching via Bippit
Company values
- We always put our customers first.
- We are owners.
- We strive to make the world more equitable.
- We are ambitious.
- We are always learning.
- We collaborate radically.
- We are remarkable.
Company HQ
Financial District, Boston, MA
Articles
Leadership
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Diversity, Equity & Inclusion at Klaviyo
Katelyn Nnake (Director of Diversity, Equity & Inclusion)
- At Klaviyo one of our key values is "we strive to make the world more equitable"
- In 2023 over 75% of Klaviyos participated in a Klaviyo Resource Group
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