Senior Manager of Account Management, Affirm
£98-138k
Plus ESPP
POS installment loans
Open for applications
POS installment loans
1001+ employees
Open for applications
£98-138k
Plus ESPP
1001+ employees
Company mission
To deliver honest and transparent financial products that improve users' lives.
Role
Who you are
- 10+ years of B2B client-facing experience; preferably in a tech or fintech environment
- Excellent customer relationship management skills with the ability to lead and grow complex, strategic partnerships at the executive level
- Experience in driving and managing cross-functional, multi-stakeholder initiatives with high attention to detail
- Strong written (e.g. proposals, memos, e-mails) and verbal communication (e.g. presenting) skills, with the ability to influence senior stakeholders and executive audiences
- Excellent analytical abilities, including the ability to suss out key data points and trends, and report out to internal and external stakeholders
- Experience structuring, negotiating, and closing large-scale commercial contracts. (e.g., RFPs, renewals, and multi-year agreements)
- Ability to adapt quickly to changing priorities, take initiative, and go beyond defined responsibilities to drive success of projects and the broader team
- Ability to craft compelling value propositions, deliver persuasive presentations, and drive engagement with stakeholders to achieve business objectives
- Knowledge of consumer finance offerings, SaaS solutions, and e-commerce preferred
- Comfortable using Salesforce and BI tools
What the job involves
- As a Senior Account Manager, you will join a growing team driving value and growth with large strategic merchants. This is a high-profile, customer-facing role requiring outstanding results-oriented, relationship and program management skills
- This role oversees a portfolio of Affirm’s strategic accounts in the UK with the goal of driving ambitious results across the business
- Success in this role entails delivering strong results, collaborating across different teams and levels with key stakeholders, strong analytical skills and excellent executive presence including written and verbal communications
- You will own and lead Affirm’s largest relationships with our international partners to build connections, drive growth and oversee long-term strategy across multiple business units
- You will be responsible for defining and driving the strategic vision for the partnership, aligning joint priorities with Affirm’s broader goals, and influencing senior stakeholders on both sides
- You will develop and execute multi-year growth roadmaps, including product integrations, co-marketing strategies, and go-to-market expansions that drive significant GMV, revenue, and user acquisition
- You will analyze partner performance and recommend programs to increase product adoption, grow awareness and visibility, and sell into expansion opportunities
- You will orchestrate cross-functional teams across our Product, Technical, Credit, Analytics, Marketing, and Risk teams to execute partnership initiatives and drive business results
- Manage customer health to ensure overall customer satisfaction and business results
Our take
Affirm offers point-of-sale loans to consumers, working with merchants like Shopify, KAYAK, and Walmart. Buy now, pay later transactions have grown in popularity in recent years, and this business is tapping into the market with a totally different approach to credit - by delivering the Affirm card, the first US debit card with the option to pay-over-time.
Boasting over 21M consumers and 337,000+ merchants, the company offers flexible payback options, ranging from 3 to 36 months. The interest rates run between 0% and 30%, so, while they are not necessarily the cheapest option, Affirm prides itself on having no fees for late payments, no hidden charges, and total transparency about what people will pay before they take out a loan.
Affirm collects payments from the customers and pays the merchants directly, shouldering the risk itself. The company has boosted its market share, expanding its availability beyond the US to include most of Canada, and continues to launch new features and create new partnerships towards bettering its offering.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2020
$500m
SERIES G
Apr 2019
$300m
SERIES F
Total funding: $1.1bn
Company benefits
- Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
- Spending Wallets: Access tech, food, lifestyle, and family planning wallets for your expenses
- Supportive Communities: Get involved with our employee resource groups and community groups
- Remote-first Workforce: If your role is remote, you can set up shop anywhere in your home country
- Generous Time Off: Take the time you need when life happens
- Health Benefits: Get a plan that fits your needs
- Mental Healthcare: Take care of your mind with great mental health programs
- Parental Leave: Birth and non-birth parents get 18 weeks’ paid leave. Plus, a 4-week return-to-work transition program, at full base pay
- Away Days: We offer 20 company-wide paid days off—which help our teams collectively pause to recharge
- Learning & Development: Engage in exciting learning programs to level up your growth
Company HQ
Chinatown, San Francisco, CA
Leadership
Max Levchin
(Co-Founder & CEO)Has founded/co-founded numerous companies, holding various executive positions at each, including Paypal, Slide, Glow, HVF Labs, and SciFi VC. Also worked at large brands including Google, Yelp, Yahoo, and Evernote.
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