Customer Success Associate, Wunderkind
Ads
$55-65k
In-office Tuesday–Thursday
3 days a week in office
Performance marketing channel
Be an early applicant
Performance marketing channel
501-1000 employees
Be an early applicant
$55-65k
In-office Tuesday–Thursday
3 days a week in office
501-1000 employees
Company mission
To unleash the extraordinary power of individuality and become the world's leading behavioural marketing software.
Role
Who you are
- Wunderkind is seeking a driven and detail-oriented Customer Success Associate (CSA) to join our dynamic Ads Supply team
- Strong communicator: Ability to convey insights clearly through written and verbal communication, including presentations and reports
- Detail-oriented & organized: Capable of anticipating customer needs and proactively address any issues or concerns, managing multiple projects, meeting deadlines, and ensuring client set up accuracy
- Analytical mindset: Comfortable working with data, pulling reports, drawing logical conclusions, and reporting findings to key internal or external stakeholders
- Curious & eager to learn: Excited to build expertise in programmatic advertising, data analysis, and client management
- Tech-savvy: Familiarity with tools like Excel or Google Sheets, as well as Salesforce, Monday, and Jira
- Customer Focused: Confident with navigating complex client conversations
- 0-1 year of experience or previous internship in Advertising/Marketing, Client Services, or a related field
- Experience with Advertising, Digital Publishing, or website analytics (e.g., Google Analytics, Looker) is preferred but not required
- Intellectual curiosity and desire to learn more about the ad industry and programmatic ad space
- This role is ideal for someone looking to build a career in customer success, programmatic advertising, or digital marketing
Desirable
- Experience using tools like Salesforce, Monday, and Jira
- Bachelor's degree
What the job involves
- This is an exciting opportunity to gain hands-on experience in programmatic advertising while working with top Digital Publishing brands
- As part of a team managing a diverse portfolio, you’ll handle client requests, reporting, and data analysis. You’ll also contribute to ad management, project management, and cross-functional collaboration to drive measurable results
- Data Analysis & Insights: Pull and analyze performance data to identify trends and opportunities. Develop custom reports based on client needs
- Customer Service & Relationship Management: Providing excellent customer service and assisting Customer Success Managers with client communications and relationship management
- Project Management: Work with multiple Customer Success Managers to ensure timely and accurate execution
- Presentation & Strategy Support: Assist in creating data-driven presentations and reports to optimize client strategies
- Cross-Team Collaboration: Work closely with your team and other internal stakeholders to support initiatives, troubleshoot campaign issues, and drive outcomes
- You’ll gain hands-on experience with advertising technology and performance data while working alongside senior team members to serve leading publishing brands
Our take
Founded in 2010, a start-up initially named Bounce Exchange rebranded to Wunderkind in 2020, a textbook example of nominative determinism. On a mission to be extraordinary, this marketing technology company enables brands to connect with the public in more personalised ways.
The name indeed fits the brand, finding itself as the leading performance marketing engine of its kind, boasting an impressive client list of more than 1,000 top brands and publishers, including Uniqlo, Refinery29, and HelloFresh. Wunderkind has earned its position by permanently positioning itself ahead of the curve in regard to what audiences want, shifting its model depending on projected trends, such as the expected blossoming of text message marketing.
After its 2023 Series C round, the company is still experiencing rapid growth and is focused on further investment in product development, hiring, and ongoing market expansion. Wunderkind is clearly steering towards becoming the global leader in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-21% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2023
$76m
SERIES C
May 2018
$37m
SERIES B
Total funding: $151.9m
Company benefits
- Health: Good health is important so employees and their families are offered private medical insurance and dental cover. Employees receive a generous contribution towards long term sickness and disability. And have 24/7 access to the Employee Assistance Program.
- Life insurance cover offers a peace of mind.
- PTO: Wunderkind provides 25 days paid time off for vacation, personal reasons and sick days plus UK Public Holidays and paid company holidays.
- Parental Leave: When Wunderkinds have their own wunderkinds, they are entitled to 20 weeks primary care leave or 12 weeks secondary care leave.
- Professional coaching: Employees have the opportunity to connect with a professional coach for a totally confidential conversation about their performance, growth, relationships, company culture, whatever is on their mind.
Company HQ
World Trade Center, New York, NY
Leadership
Ryan Urban
(CEO)Previously served as CEO for eUrbanWorks. Experience as Head of Marketing for Bonobos, later sitting on the Advisory Board, as Chief Revenue Officer for BabyAge.com and Head of eCommerce for BrickHouse Security.
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