Customer Enablement Manager, Lambda

• 5+ years of experience in Enablement, Customer Success, or Account Management within SaaS, cloud, or infrastructure environments
• A track record of building programs that improve retention, renewal, or lifecycle performance
• Excellent cross-functional collaboration skills with Success, Solutions, Product, and Marketing
• Strong facilitation and communication skills — able to translate complex information into customer-ready language
• Familiarity with enablement/Customer Success platforms such as Highspot, Notion, Gong, and Vitally

Desirable

• We’re hiring a Customer Enablement Manager to scale how Lambda supports customers after the initial sale
• You’ll design and execute programs that improve onboarding, adoption, renewals, and expansion — empowering every customer-facing team to deliver measurable value and consistency throughout the customer journey
• This is a hybrid role based in our San Francisco office and reports to the head of GTM Enablement
• Develop scalable onboarding frameworks that reduce time-to-value and set clear customer success milestones
• Build enablement programs and content for internal teams supporting customers — whether in Customer Success, Technical Solutions, or future post-sales functions
• Define and document Sales-to-Customer handoffs, ensuring a seamless customer experience across GTM
• Create playbooks, QBR templates, and success planning frameworks that improve engagement and retention
• Partner with TPMMs and CS Ops to align enablement materials with new product releases and customer communication cadences
• Build advocacy and storytelling programs that capture customer wins and expand referenceable proof points
• Own the Customer Enablement section of the GTM Notion Hub, maintaining accurate, discoverable documentation for all post-sale teams
• Manage collateral and training resources in Highspot, ensuring customer-facing teams have access to the latest tools and templates