Account Manager, Expedia Group
UK, Partner Success, Vacation Rental
Online travel shopping company
Job no longer available
Online travel shopping company
1001+ employees
Job no longer available
1001+ employees
Company mission
Expedia's mission is to power global travel for everyone, everywhere.
Role
Who you are
- Bachelor’s Degree in a related field or equivalent related professional experience
- Proficient in English
- 3+ years of inside sales experience (B2B sales preferred)
- Experience in customer success, account management, ecommerce, software consulting or sales
- Knowledge of the vacation rental industry is a plus
- Proficient in Microsoft Office
- Knowledge of Salesforce or other CRM systems and Tableau or other BI platforms
What the job involves
- The Account Manager is key to promoting and developing a high level of engagement with Vrbo’s accounts
- Your primary responsibility is to work collaboratively with partners to improve the productivity and results from participating in Vrbo’s marketplace by growing net booking value from the partner’s listings
- You will continuously work to maximize the production potential in the Vrbo and Expedia marketplace by utilizing and sharing unique data insights, marketing, distribution, and revenue management tools with Partners
- Communicate daily with portfolio of customers and act as a primary contact point for customers
- Deliver high-quality and high quantity of calls at scale to achieve and exceed targets
- Execute on outbound company campaigns
- Analyze and prioritize pipeline and outbound activity
- As an individual contributor, execute effectively based on KPI metrics (targets, goals and/or strategic objectives) set by leadership
- Manage listing retention and drive Partner participation expansion within high demand and compression periods to satisfy travelers’ pressing needs
- Establish performance goals in conjunction with PM partners, develop action plan, secure commitment, drive achievement to goals
- Provide relevant data insights and superior consulting services to partners (revenue management advice, define marketplace opportunities and define best practices)
- Drive content, rate and availability accuracy and competitiveness on the Expedia sites to maximize booking conversion
- Educate partners on the self-service features available on Expedia
- Support PM partner retention efforts through smooth onboarding of Vacation Rental PM partners
- Keep abreast of key demand/supply indicators, economic data, trends, and competitive information within the designated strategic market and at the national level
- Gather feedback from partners regarding product enhancements and processes to drive partner efficiencies and increased revenues, and communicate that feedback internally to help drive continuous improvement
- Create and deliver presentations to Partners and Peers
- Represent Expedia in local markets, trade shows and industry events to build the company’s company profile with Partners
- Attend industry events and provide insights face-to-face based on business needs
- Provide ongoing input to Senior Management in developing effective and scalable solutions to improve process efficiencies
Our take
Expedia is an online travel agency. They enable users to access a wide range of services including airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the world wide web and telephone travel agents. Its primary web businesses include Expedia.com, Hotels.com, Hotwire.com, and Egencia.com.
Between 2021 and 2022, Expedia has been selling and merging a list of its sub-brands in a bid to simplify its operations, including Egencia and Classic Vacations. Due to plummeting share prices, mostly in the case of its sub-brands, Expedia has been leveraging its subsidiaries' customer base and merging them into the company’s core brand. Contrasting this move, Expedia has also been partnering with tech start-ups in a bid to make travel more accessible to underserved groups. Becoming Rentable, a travel company for the disabled is one of 12 startups that are part of Expedia Group’s new Open World Accelerator Programme.
What this indicates is Expedia’s shift from buying other travel companies and a move towards enhancing the experience of its preexisting customer base. This move is aiding in a long-term plan for greater long-term traveler loyalty, utilizing Expedia’s vast amounts of data, not just from reviews, but from check-in, cleanliness, communication, cancelations, etc to inform how guests experience a property.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Leisure Travel Reimbursement
- Travel Discounts
- Family & Friends Discount
- Employee Assistance Program
- Wellness Reimbursement
- Global Service Awards
- Business Travel Medical Insurance
- Matching Gifts
- Expert Medical Opinion
- New Parent Benefit
- Employee Stock Purchase Plan
Company HQ
Interbay, Seattle, WA
Leadership
Peter M. Kern
(CEO, not founder)Has been a director of Expedia Group since completion of the IAC/Expedia Group Spin-Off and has served as Vice Chairman of Expedia Group since June 2018. Previously CEO of Tribune Media and Managing Partner of InterMedia Partners VII, LP, a private equity firm.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job