IT-Consultant, Actindo
Digital operations platform for commerce
Be an early applicant
Digital operations platform for commerce
21-100 employees
Be an early applicant
21-100 employees
Company mission
To help customers advance the business models of the future that have not even been thought of.
Role
Who you are
- If you thrive in a customer-oriented environment and excel at translating technical solutions into tangible business benefits, we’d love to meet you
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- Proven experience in an IT consulting role, ideally within a SaaS or software development environment
- Proficiency in Jira and support ticket management systems
- Exceptional communication skills in both English and German (written and spoken)
- Strong problem-solving skills, with a focus on customer satisfaction and solution delivery
- Ability to work collaboratively in a larger team, with a proactive approach to managing customer needs and expectations
What the job involves
- As an IT Consultant (m/f/d) at Actindo, you’ll be a critical part of customer projects, collaborating closely with the Project and Development departments
- Your role will be pivotal in solving customer challenges, managing Jira tickets, addressing escalations, and providing customer-focused solutions in both English and German
- Customer Projects: Participate actively in customer projects, working with cross-functional teams to deliver tailored solutions
- Ticket Management: Address and resolve customer issues through Jira and other support systems
- Customer Communication: Act as a point of contact for customer queries, providing professional and effective communication in both English and German
- Support and Escalations: Handle and resolve support tickets, including escalated issues, ensuring timely and satisfactory resolutions
- Customer Advisory and Training: Advise customers on best practices, helping them find optimal solutions that align with their business needs, and conduct training sessions to maximize solution usage
- Continuous Improvement: Identify opportunities to improve support processes and enhance the customer experience
Our take
As businesses across various sectors strive to modernise their operations, solutions like those provided by Actindo are experiencing surging demand., Established in 2007, the company offers a digital operations platform tailored for commerce firms, enabling them to streamline and automate sales, analytics, and more - regardless of whether they operate through distributors, marketplaces, or direct sales channels.
Actindo's solution integrates customer relationship management and business process digitisation, presenting clients with a versatile option that can either stand alone or complement their existing infrastructure seamlessly.
Bolstered by significant investment, Actindo is poised for expansion, aiming to bolster its international market presence, enhance operation capabilities, and cultivate a robust partner network.
Steph
Company Specialist at Welcome to the Jungle
Insights
50% employee growth in 12 months
Company
Funding (1 round)
Feb 2023
$1.1m
EARLY VC
Total funding: $1.1m
Company benefits
- Whether 100% remote or in our offices in Ismaning and Cologne - you work from wherever you like
- Free access to co-working spaces in over 120 countries
- Choose your weekly hours: Full-, part-time or a 4-day-week
- Flexible working hours
- Permanent employment in a fast-growing software company
- Fantastic workplace no matter where you are: we offer work equipment for home office and remote work
- Individual training opportunities with up to 1000€ budget per year
- Awesome team and company events – because the fun part should not be neglected
- Company pension plan and comprehensive group accident insurance
- Great company spirit: flat hierarchies, a lot of creative freedom, working independently, and, of course, a cool team
- Attractive salary with many extras
- Internet and meal allowance
- You can learn or consolidate new languages with us with the help of the language learning platform "Busuu"
- Because we know how important exercise is when working remotely, we support you with a sports card
Company HQ
Munich, Ismaning, Germany
Articles
Leadership
Boris Krstic
(CEO)CEO and Co-Founder of Paylize. Member of Pavilion, the Entrepreneurs' Organization, and MACH Alliance.
Patrick Prasse
(CTO)Co-founded the company in 2007, and has been CTO ever since.
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